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Smart Sync enabled still taking up hard-drive space!

Explorer | Level 3

So it seems that this issue is widespread and its somewhat concerning me.

I have just upgraded to my new account with Smart Sync and have been gradually archiving some files from a drive to my DropBox storage.

I'm having the same issue whereby 'online only' folders are taking up local hard drive space and i've never even had these files locally on my drive!

My Documents folder on my Mac is now saying its taking up 522gb of space yet the local flash drive of my Mac Book Pro is only 500gb!

What I will say though is that i'm not getting any storage full notifications.

However this whole thing is making me nervous and I dont like the idea of bad sectors being created on my drive or somethig terminal happening.

I had a session with support last night but the situation was not resolved and I was told it was being escalated - i've still heard nothing.

Anyone have any solutions please?

3 Replies

Re: Smart Sync enabled still taking up hard-drive space!

Dropboxer
Dropboxer
Hi Jay (not talking to myself here!), have you checked out my post in this thread?
 
If the ‘Get info’ properties page for an online-only folder shows that the size on disk is low, then Smart Sync should be working correctly. In that case, it’s the Mac OS that cannot determine the correct size of the files.
 
I’d recommend checking with Apple directly to see if they can assist with this matter, since everything is working as it should with the Dropbox app.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync enabled still taking up hard-drive space!

New member | Level 2
Hi - did you ever sort this? Same issues here and a lot of drop box “support” giving a lot of different excuses on here but no real clarification
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Re: Smart Sync enabled still taking up hard-drive space!

Dropboxer
Dropboxer
Hi Joe, this post from my colleague should clarify matters about the current situation.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Smart Sync enabled still taking up hard-drive space!
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