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I am having an ongoing issue with Smart Sync.
MacBook Pro 2017- OSX 10.13.6
Drop box 58.4.92
DropBox app is giving me this error.
"Smart Sync is experiencing an issue. To open online-only files, right-click and choose SmartSync and then local."
I have to manually right click, sync to local, and then open files
(does not auto sync and open files)
Attempting to open "online only" files gives erroers saying the file is corrupt.
(all formats of files)
This also affects linked files through inDesign.
I have tried the Support recommendation of unloading dropbox kernel but that also errors.
HELP!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Thank you for your reply
I have updated to 59.4.93 and the dropbox error does not appear now. But SmartSync is still not working correctly. I still cannot open files without manually making them local.
Other users onthe same account can double click on a file and it auto syncs to local and opens without error.
@Waps wrote:
Other users onthe same account can double click on a file and it auto syncs to local and opens without error.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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I am still having this issue.
Tech support keep referring me to the same support procedures.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Same, I have updated to 59.4.93 and the dropbox error does not appear now. But SmartSync is still not working correctly. I still cannot open files without manually making them local.
Such a waste of working time.
59.4.93 is a very old version. The latest stable version is 79.4.143. Have you tried updating to the latest version?
I work on a team of 7 people, in which 5 people have issues with smart sync.
I am one of the 2 where Smart sync behaves as expected: when you double click an online only file, it opens instantly.
I use 3 computers and 2 Dropbox accounts (the business and the personal), and for me, it works as expected in all of them (Big Sur and Catalina OS).
My other colleagues need to right click and select "local" before opening a file.
If they try to double click it, they will get an error message. (attached)
This becomes incredibly annoying when working with Indesign documents that have hundreds of links inside.
My colleagues need to go file by file clicking to make local (or make huge project folders (50gb plus) available local.
We already contacted Dropbox support and the suggestion was to reinstall the app, then they closed the ticket.
The IT department of our studio also tried all sorts of troubleshooting without success.
we did all of these:
logout dropbox, restart, login dropbox
uninstall old dropbox with app cleaner
install new dropbox
tweak configurations of dropbox (activate and desativate extensions on mac permissions)
uninstall indesign
install older version of indesign
install most recent version of indesign
none of these steps solved anything.
I am currently reading all posts with similar problems trying to find a solution we didn't try yet and posting this message in all of them so other people can follow the journey.
can anybody help us with this incredibly annoying issue.
thanks
Hi @cleberdecampos, what version of Mac OS and the Dropbox desktop application are you running on your devices?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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