Known issues updated. Learn more



Smart Sync not an option when I right click a folder

New member | Level 2

Hi all - I  still cannot see Smart Sync as a folder attribute when I right click a folder. I have installed latest versions of the Dropbox application, and Rebooted, but still not there. I am still able to do "Selective Syncing" which I was able to do previously. Any help ? 

1 Reply

Re: Smart Sync not an option when I right click a folder


Hey there @sengeala,

Are you perhaps on a Dropbox Plus subscription? If so, you need to manually enable Smart sync for your account which you can do from your desktop app Preferences. Can you check if this has been enabled with the steps below: 

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click the profile pic/initials icon in the top right corner.
  3. Choose Preferences...
  4. Go to the General tab and ensure that Smart sync is enabled.

If this is not the case, can you let me know which plan your account has?

Let me know what you find - Thanks!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Smart Sync not an option when I right click a folder
1 Reply
Who's talking
Top contributors to this post