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Smart Sync not an option when I right click a folder

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sengeala New member | Level 2
New member | Level 2
a month ago

Hi all - I  still cannot see Smart Sync as a folder attribute when I right click a folder. I have installed latest versions of the Dropbox application, and Rebooted, but still not there. I am still able to do "Selective Syncing" which I was able to do previously. Any help ? 

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Re: Smart Sync not an option when I right click a folder

Daphne
Dropboxer
Dropboxer
4 weeks ago

Hey there @sengeala,

Are you perhaps on a Dropbox Plus subscription? If so, you need to manually enable Smart sync for your account which you can do from your desktop app Preferences. Can you check if this has been enabled with the steps below: 

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click the profile pic/initials icon in the top right corner.
  3. Choose Preferences...
  4. Go to the General tab and ensure that Smart sync is enabled.

If this is not the case, can you let me know which plan your account has?

Let me know what you find - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Smart Sync not an option when I right click a folder
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