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Smart Sync not an option when I right click a folder

New member | Level 2

Hi all - I  still cannot see Smart Sync as a folder attribute when I right click a folder. I have installed latest versions of the Dropbox application, and Rebooted, but still not there. I am still able to do "Selective Syncing" which I was able to do previously. Any help ? 

3 Replies

Re: Smart Sync not an option when I right click a folder

Dropboxer

Hey there @sengeala,

Are you perhaps on a Dropbox Plus subscription? If so, you need to manually enable Smart sync for your account which you can do from your desktop app Preferences. Can you check if this has been enabled with the steps below: 

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click the profile pic/initials icon in the top right corner.
  3. Choose Preferences...
  4. Go to the General tab and ensure that Smart sync is enabled.

If this is not the case, can you let me know which plan your account has?

Let me know what you find - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync not an option when I right click a folder

New member | Level 2

#Daphne you queen! This solved my problem and I've been struggling for a week with my laptop continuously tellling me "You're running out of hard drive space". And the website says Dropbox Plus has Smart Sync but for love or money I couldn't figure out how to get that option when I right-clicked my mouse on a folder. Thank you for your help. 

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Re: Smart Sync not an option when I right click a folder

Dropboxer

Hey there @JoDuPlessis,

I'm glad to hear that info was helpful for you!

If you ever have any other questions or issues then you know where to find us (hopefully before any prolonged struggles)!

Have a great day!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Smart Sync not an option when I right click a folder
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