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Hi all,
I am using dropbox with smart sync capability on a Mac OS 10.13.
I can switch my dropbox folders to online only mode (green check switches to a gray cloud). When I check the info for my dropbox folder, it shows very little of the data is locally stored (~6MB of the 170GB in this folder).
However, my Mac thinks the hardrive is full. When I look at the "About this Mac" storage tab, it shows over 180GB of documents that I know are on dropbox smart-sync online only. Because of this, my Mac will not allow me to download any additional files - it believes the hard drive is full.
I contacted Dropbox support and they said this is an OS issue and not a Dropbox issue and had no solution for me.
Is this something we have to wait for an update from Apple? What is dropbox doing to work towards mediating this? I have searched through the forums and there is not a solution to this issue. This makes Dropbox completely unusable.
Hello, I'm wondering if there's a way to clear previously local files that are moved to "Online Only" via Smart Sync on Mac. I'm running Dropbox v51.4.66 on macOS 10.13.5.
When I go to " | About This Mac | Storage | Manage" and look through the index, large files that are marked "Online Only" appear to be taking up space.
From the Storage Manager:
As you can see, the "Online Only" icon is present on the actual file:
But the file still seems to be present and is indexed as used space by macOS. Anyone know of a way to clear the Dropbox cache or something so this becomes free space?
It auto clears within a few days, or, you could delete things from the cache by following https://www.dropbox.com/help/desktop-web/cache-folder
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Lusil
Community Moderator @ Dropbox
https://dropbox.com/support
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How long ago did you enable SmartSync?
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So the folders you are talking about have been 'Smart Sync'd' since January?
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I dont think it is this then, but, Dropbox has a hidden cache folder. Usually the issue you are seeing is because Dropbox holds files within the cache for a few days after SmartSync is activated.
You could try seeing if you could find it and removing anything in it: https://help.dropbox.com/desktop-web/cache-folder
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Hi anonymous,
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