Can we openly address the actual issue here instead of taking every person that replies, private? It’s clearly a widespread issue and for months, with zero timeline and zero explanation, it’s unacceptable. Not sure why after over 21 pages of replies now, there’s not a single hint of when / if it’ll be resolved.
Smart Sync flat out does not work properly on certain versions of macOS, and whether it’s an Apple or Dropbox issue, it needs to be openly stated that it’s being worked through, or it needs to be removed as an advertised feature for paying customers.
It's because they don't have a solution and they're trying to save face by giving the appearance they're helping individual customers.
Extremely frustrating. No solution in sight, no acknowledgment that there is an issue. They just simply blame MacOS when dropbox are ones that developed a product that is supposed to work on the operating system. Still being charged full price and support is horrendous with their infinite and slow feedback loop.
I would love to have some personal support with this issue. I mean, if that solves this never-ending issue that would be great. My MacBook is mired in issues with Dropbox Smart Sync turned on.
Yeah, I was halfway being sarcastic. If personal support will actually fix this problem I'm all game! I don't think it will though because there doesn't seem to be a solution. I'm close to just switching everything to iCloud and calling it a day.
Yes this is same issue as I am having. My computer is basically struggling to run because it believes 500+GB of work that I have on my Dropbox account is actually stored locally. Deems the whole service useless.
If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!
Solved! : See solution