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Re: 2 months of troubleshooting and smart sync still does not work with Mac help

Helpful | Level 6

I have El Capitan OS and still have the same issue

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Re: Smart Sync still taking up local space

Experienced Collaborator | Level 12

joan p6, "selective sync" has always worked as advertized, but not "smart sync" on Mac OS.

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Re: Smart Sync still taking up local space

Helpful | Level 5

I was hoping that today's upgrade, which includes SmartSync would iron out those issues on MacOS.

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Re: Smart Sync still taking up local space

New member | Level 2

I was somewhat surprised to login and see that I now had access to this functionality -- it was actually the one feature I considered upgrading to the higher tier for. That said, without the accurate free space being displayed in the OS, I have no idea how this is even a feature.

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Re: Smart Sync still taking up local space

Dropboxer
Hey @Bran K., when it comes to working with Smart Sync on El Capitain, kindly note that I’ve included more details here, however let me re-iterate once below for convenience’ sake: 
 
More information
We’ve now advised Apple of this issue and they have since remedied it for subsequent OS versions, from macOS 10.12 and onward, however this fix is not backwards compatible so it doesn't apply to your current OS version. It would be ideal if you could update your OS & see if that’s remedies there. Would you mind checking out whether this resolves the issue you're encountering? 

From there  @Joan P.6, I’ve made sure to reach out to you on my end, just so as to have a closer look into the issue that’s been troubling you. Once you get back in touch with me, I’ll make sure to investigate that in a bit more depth. Thanks for checking in with us! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Smart Sync still taking up local space

Helpful | Level 6

I cannot upgrade to 10.12 because my hardare does not allow it. I have to stay with 10.11.6 version

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Re: Smart Sync still taking up local space

Collaborator | Level 9

@Jane wrote:
Hey @Bran K., when it comes to working with Smart Sync on El Capitain, kindly note that I’ve included more details here, however let me re-iterate once below for convenience’ sake: 
 
More information
We’ve now advised Apple of this issue and they have since remedied it for subsequent OS versions, from macOS 10.12 and onward, however this fix is not backwards compatible so it doesn't apply to your current OS version. It would be ideal if you could update your OS & see if that’s remedies there. Would you mind checking out whether this resolves the issue you're encountering? 

From there  @Joan P.6, I’ve made sure to reach out to you on my end, just so as to have a closer look into the issue that’s been troubling you. Once you get back in touch with me, I’ll make sure to investigate that in a bit more depth. Thanks for checking in with us! 

This is an absolute lie. I am on 10.13.6 and it's not working for me, or the majority of users here on this forum.

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Re: Smart Sync still taking up local space

New member | Level 2

I'm having the same problem on MacOS Mojave. SmartSync enabled and yet the files are still filling up my Mac's hard drive (from the Mac's point of view, which is all that matters). I'm getting constant alerts that my hard drive is full, and I can't USE the space that has been "freed up" by Smart Sync, so whether it exists or not is moot. 

And I just got charged $199 for my annual fee to Dropbox Professional, which I had purchased for the Smart Sync feature because my hard drive was filling up!

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Re: Smart Sync still taking up local space

Helpful | Level 5

I use Mojave, most current version 10.14.5 and was able to activate SmartSync but have to try it now, as my MacBook's hard drive is almost full.

 

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Re: Smart Sync still taking up local space

Helpful | Level 6

What are the minimal hardware requirements for Mojave?

I have 2010 iMac, 8GB RAM and 640GB disk

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Smart Sync still taking up local space
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