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Re: Smart Sync still taking up local space

Helpful | Level 6

Folks, if something is not working functionally in a system of integrated components (spread over 4-layer component layer: interface, application, infrastructure, and platform) and the component that exhibited this for the first time resides in either interface, or application, or infrastructure layer, then it is the responsibility of that component. This does not mean that components in the platform layer do not have bugs, but in designing the above mentioned component these issues should had been treated as design constraints as it was not under the dominion of creators of the new component (Dropbox).

When I do Get Info, I get 50GB of 0 items message. Dropbox should have found a way to circumvent the limitations of this particular platform component called Mac OS X, period. If this was not possible, Dropbox should not have advertised this feature and sell it, because somebody might get an idea of a class action lawsuit.

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Re: Smart sync not working with macbook pro

Explorer | Level 4

I have the same issue and reported this issue four months ago. Unfortunately, Dropbox has not fixed this problem for me. Does anyone have any updates?

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Re: Dropbox Files Take Up Hard Drive Space

Explorer | Level 3

Though I am storing all my Dropbox files online only, my Mac still shows a completely full hard drive. The files that are "filling" up my drive are NOT locally stored. How do I fix this?

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Re: Smart Sync still taking up local space

Helpful | Level 5

Jane,

This is a slightly different question about merging folders previously done with Selective Sync with newer Smart Sync. I have files previous stored with selective sync.  Now I can't figure out how to identify which folders were saved only online this way.  The issue is that I have files to add to the folders.  When I see the folder on my desktop it has only the recent folder I added.  When I look online I see only the previous folders I had saved there, and not the most recent one.  How to make sure all are on the SmartSync?

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Re: Smart Sync still taking up local space

Helpful | Level 5

So any news on this problem? Still happening here. No symlinks, latest MacOs

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Re: Smart Sync still taking up local space

Dropboxer
I can see that you’ve already worked on that very closely with Lusil & a team specialist through our Official Support channel @dasikins, so it would be best for you to ping our higher-level technician on that correspondence for any latest updates. I understand that being affected by this discrepancy may not be ideal to you & thanks a lot for bearing with our team in the meanwhile! 

From there, following your post here @ryanlockhart, I can see that you’ve already submitted a ticket to our system & you’ve been discussing your concern with my colleague there. Have you received their latest message by any chance? If so, please let them know on that email chain if you have any additional questions or thoughts & they’ll do their best to further explain matters for you; rest assured that you’re in safe hands! 

Following, I’m quickly pinging you back @Joan P.6, as I’ve sent you a brief email back earlier today within the day. Please check your inbox & we’ll take it from there! 

Last but not least, I’ve also sent you a brief message on my end @JasperD, in order to have a closer look on your account-specifics together & cross-check our findings! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Smart Sync still taking up local space

Explorer | Level 4

I agree! It's ridiculous they will not refund consumers for defects in their system. Smart sync is simply not compatible with Macs. 

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Re: Smart Sync still taking up local space

Helpful | Level 5

Hoping that your statement is not right...  I use Mojave and hope that SmartSync will work when I get nit set up correctly.  Sure hope I’m not spinning my wheels. (Though selective sync did not work as expected and I thought It was my fault in expectation and that I did something wrong.)

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Re: Dropbox Files Take Up Hard Drive Space

Explorer | Level 3

My 'issue' was addressed. For anyone else curious about online-only files taking up hard drive space, I have been informed that the placeholder files are registered by the Mac as there but the file do not take up the space that is shown in About this Mac>Storage.

Thank you DB Support. Perhaps someday this will be resolved so that we can make better-informed decisions regarding file storage. 

 

R

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Re: Dropbox Files Take Up Hard Drive Space

Helpful | Level 6

you believe this at face value? this would be a terrible bug in Mac OS X, reporting one thing and actually doing a totally different one. as far as I klnoe, there is no such bug reported in Mac OS X.

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Smart Sync still taking up local space
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