Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Re: Smart Sync still taking up local space

New member | Level 2

Hi! 

Is there any solutions to this yet? Very impractical!

Reply
Loading...

Re: Smart Sync still taking up local space

Dropboxer
Hey @HeatherKate, @hsnacho & @Rohrlapper, thanks for pinging us here with your findings! Would you mind if I had a second look on those & submit your discoveries to a team specialist if needed? 
 
In order to get going with that & further address your inquiries, I’ve now sent you all a brief message on the email address connected to your Community profile. Whenever you get back in touch with me there, ‘ll make sure to review your account specifics in a bit more detail & further advise. Thanks & enjoy the rest of your Friday until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Smart Sync still taking up local space

Explorer | Level 3

This is getting ridiculous. I have 1.5TB available on my hard drive. 

Yet DB thinks my drive is full - see screen shotsScreenshot 2019-08-03 10.45.00.pngScreenshot 2019-08-03 10.44.53.png

When is this going to be fixed

Reply
Loading...

Re: Smart Sync still taking up local space

New member | Level 2

I might have the same/similar problem. I just started Smart Sync this morning because I wanted to move ONE folder online only. Before starting Smart Sync everything was fine. After that, every single file on my Dropbox folder has been reindexed and it still is reindexing AND draining my space slowly. 

What am I supposed to do now?

MarcoScreenshot 2019-08-05 23.37.04.png

Reply
Loading...

Re: Smart Sync still taking up local space

New member | Level 2

@Jane

Reply
Loading...

Re: Smart Sync still taking up local space

Dropboxer

I appreciate the screenshot @plvdac; please have a quick look at your inbox & we’ll take it from there if that’s okay with you. I’ll be awaiting your next message Marco, I’m positive we can improve this behavior!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Smart Sync still taking up local space

Explorer | Level 4

Hi everyone,

I'm new to dropbox and chose it over iCloud (due to Dropbox allowing your to pay annually). I've had this issue as well after copying nearly 200GB of documents over. I noticed that after I converted my files to online only, my local storage haven't changed. BUT, if I close the dropbox folder and check the local storage again, I no longer have that issue with the amound of space anymore. I don't know whether that's some kind of bug or not.

Reply
Loading...
Highlighted

Re: Smart Sync still taking up local space

Helpful | Level 5

I'm interested in your post but don't fully understand it.  "BUT, if I close the dropbox folder and check the local storage again, I no longer have that issue with the amound of space anymore." --Are you referring to a single folder or to your entire Dropbox? Do you sign out of Dropbox online and back in?

Reply
Loading...

Re: Smart Sync still taking up local space

Explorer | Level 4

@Joan P.6 wrote:

Are you referring to a single folder or to your entire Dropbox? Do you sign out of Dropbox online and back in?


Hi @Joan P.6,

I'm referring to the root local Dropbox folder on my Mac. 

 

Reply
Loading...

Re: Smart Sync still taking up local space

Dropboxer

Hey @shurnster, thanks for poking us here; I’ve sent you a brief message, in order to discuss that a bit more efficiently though our Official Support channel. Once you reply back to me there, I’ll do my best to address any follow-up inquiries or concerns you may have!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Smart Sync still taking up local space
20,179 Views
618 Replies
495 Likes
Solved! : See solution