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Re: Online files still taking space in my Mac!!

Helpful | Level 5

Hello Rua,
I contacted your support team to opt in to the Early Access program, but one month later I'm still waiting and with the same problem. 

I understand things can be hard to solve, but its been 4 weeks waiting.

I will wait 2 weeks more, otherwise i'll start searching for another storage cloud service. 

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Re: Hard drive space issue

Dropboxer

Hey @ChristianReady,

This is currently something that users will need to opt in to. To ensure that things are on the right track I've reached out to your email address associated with your Community profile. Please just check your inbox when you have a moment and we'll go from there. 

Also, @val__ I was able to locate your open ticket with our Support team and have passed along your comments there. The agent handling your case will take it from here.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Hard drive space issue

Helpful | Level 6

I have also opted in and havent received anything. I need to desperately get on this program. I have a 1 TB drive I have all my folders set to smart sync online only but now have my computer crashing as there is not enough room on my hard Drive. I even went into DB preferences and unchecked a whole lot of folders so they're not synced - made no difference whatsoever. This is getting ridiculous.

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Re: Hard drive space issue

Dropboxer

Hey there @Fanale,

I was able to locate your ticket in our system and could see that the agent handling your request had replied back to you. Did you receive this email at all?

If not, perhaps you could check your spam/junk email to see if it was redirected there by mistake.

Let me know what you find - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Hard drive space issue

Explorer | Level 4

Hi Daphne - 

Hoping you can help me on support ticket #9678410 requesting my team be opted into the early access program for Zero Size Placeholders.  I filed the request with support on 9/4/19 and was only told it may take "several days" to get a response.  So far I have not heard anything.  Can you check on the status of the request for me and help expedite it if it is still pending?  Thanks.

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Re: Hard drive space issue

Dropboxer

Hey there @SGrayTX

Thanks for reaching out to us on the Dropbox Community!

I just wanted to let you know that I was able to locate your support request and passed your comments along to the specialized member of the team reviewing this for you. 

As soon as they have more info on the matter, they'll get back to you via email. 

In the meantime, you can track your ticket's progress at http://dropbox.zendesk.com

Hope this helps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Hard drive space issue

Explorer | Level 3

also experiencing issues with this, but worse of all it has just blocked dropbox from working at all, Can not add any selective sync issues so my laptop is basically unusable as all my files are on my dropbox. Can not deal with thousands of sync issues and risk losing files if i start manually deleting stuff now (linked to two other computers)

sent a request for the early access so hoping that goes trough ASAP

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Smart Sync: not freeing up space

New member | Level 2

Smart Sync: is not freeing space on my Macbook. I am using the desktop app.

 

- My files sync. There is no problem here

- I’m on a Professional plan so smart sync should work fine

- I’ve made my files online-only, though they’re still using up my storage locally. They appear as online only on my laptop Dropbox folder.

- I see the same problem being posted by many other users on the forums but no solution has been provided, even though the discussions show "SOLVED"!

But still these folders are taking up space. I am stuck as my laptop hard-disk is full and I have wasted a lot of time already trying to get this to work but in vain. Why is Dropbox such a pain even with a professional plan, please help!!!

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Re: Online files still taking space in my Mac!!

Explorer | Level 4

Been having the same issues as discussed here. Followed the solution path and requested an to opt in the “Zero Size Placeholders”, but haven't heard back yet. What is the usual timeframe? Need this problem resolved fast as I am blocked at work; would need to find another solution otherwise.

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Re: Online files still taking space in my Mac!!

Dropboxer

Hey peeps!

@hello123 and @tschumpel, I was able to locate your current open tickets with our Support team and I've made sure to pass along your comments there. I've given the agents handling your cases a nudge on my side in the hopes to expedite the matter a little for you.

I wouldn't be able to suggest a specific timeline for you unfortunately. I would recommend just reaching out to the agent handling your case via email for an update as they would be best suited to answer this query.

I'm always here if you have any other questions - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Smart Sync still taking up local space
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