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Re: Online files still taking space in my Mac!!

Dropboxer

Thanks for all your updates here peeps!

I'm very glad to hear that everything is running smoothly after the process @val__! I appreciate you taking the time to let us know all that info in such great detail. grinning face with smiling eyes

Also, @SGrayTX and @bazsc, I've made sure to pass along your comments to the agents handling your requests. Apologies for any inconvenience the delay has caused, please do let me know if you have any further questions and I'll be more than happy to assist where I can with this.

I hope this helps to some extent, keep us all posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Online files still taking space in my Mac!!

Helpful | Level 5

Val, Did you delete your entire Dropbox folder before reinstalling? Or did you just keep your Dropbox folder as is and simply delete the hidden cache file? Also, should we unlink the account first?

Just curious as I followed your steps and it seems like there's still stuff being kept on my computer even though I told it I wanted everything set to "Online Only".

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Re: Online files still taking space in my Mac!!

Helpful | Level 5

Hey Hash! I first unlinked. Then i deleted all folders and cache folder. Then I reinstalled a relink my account. I hope it will work for you. 

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Re: Smart Sync still taking up local space

New member | Level 2

Hi!

 

I'm having the same issues. Almost all of my files are on smart sync online-only but my mac still reflects that these files are stored locally. 

The mac says I have lots of storage left but the graph says otherwise.

Any help?

 

Thanks,

 

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Re: Smart Sync still taking up local space

Dropboxer

Welcome to the Dropbox Community @vjracho!

We currently have an early access program mentioned here for the issue you're describing. If you'd like to opt in, please just let me know in reply to the email that I reached out to you with, sent to the email address associated with your Community profile.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync still taking up local space

Helpful | Level 5

I too would like to be included in this Daphne. I have Dropbox eating up about 90GB on my work laptop, and it's proving VERY problematic.

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Re: Smart Sync still taking up local space

Explorer | Level 4

Hi - same problem. Could I also be included, please, Daphne. Many thanks.

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Re: Smart Sync still taking up local space

Explorer | Level 3
After a week or I still haven’t heard anything about the opt in. So while it’s nice I’m not actually being opted in at all. After having been a paying customer for 5+ years
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Re: Smart Sync still taking up local space

New member | Level 2

So, this is quite ridiculous.  I have 500K files, and it takes me 1 day to relink a Dropbox account.  I have declared most things to be online only, and they still take space.  Is it time to move to Box?  Or will this be solved AUTOMATICALLY, without me having to spend one day without being able to work due to this Dropbox wonkiness?  

What's the point of declaring files online only if they still take place?  Just so that I can enjoy not being able to access them when I am offline? 

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Re: Smart Sync still taking up local space

Dropboxer

Hey peeps!

@HashMaster9000, I've gone ahead and reached out to your email address associated with your Community profile. When you have a moment, please just reply back to my email and we'll opt you in from there.

@Gilgamesh, I was able to locate a ticket you had previously requested to be opted in. The specialist that was handling your case replied back to you with the last steps to take, did you receive this?

I understand your frustrations here in the delay @tdre, I can assure you that your request is with our team and is currently looking into this. The delay is most likely due to the volume of requests, but our team will update you as soon as possible when this has been completed.

Finally, if you haven't already @LucaPCP, perhaps you can check out the accepted solution post here which explains the early access program we have that should remedy the issue you described. If you'd like to be opted in then you can contact our Support team as mentioned in the post.

Let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Smart Sync still taking up local space
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