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Re: Smart Sync still taking up local space

Explorer | Level 4

Hi - same problem. Could I also be included, please, Daphne. Many thanks.

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Re: Smart Sync still taking up local space

Explorer | Level 3
After a week or I still haven’t heard anything about the opt in. So while it’s nice I’m not actually being opted in at all. After having been a paying customer for 5+ years
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Re: Smart Sync still taking up local space

New member | Level 2

So, this is quite ridiculous.  I have 500K files, and it takes me 1 day to relink a Dropbox account.  I have declared most things to be online only, and they still take space.  Is it time to move to Box?  Or will this be solved AUTOMATICALLY, without me having to spend one day without being able to work due to this Dropbox wonkiness?  

What's the point of declaring files online only if they still take place?  Just so that I can enjoy not being able to access them when I am offline? 

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Re: Smart Sync still taking up local space

Dropboxer

Hey peeps!

@HashMaster9000, I've gone ahead and reached out to your email address associated with your Community profile. When you have a moment, please just reply back to my email and we'll opt you in from there.

@Gilgamesh, I was able to locate a ticket you had previously requested to be opted in. The specialist that was handling your case replied back to you with the last steps to take, did you receive this?

I understand your frustrations here in the delay @tdre, I can assure you that your request is with our team and is currently looking into this. The delay is most likely due to the volume of requests, but our team will update you as soon as possible when this has been completed.

Finally, if you haven't already @LucaPCP, perhaps you can check out the accepted solution post here which explains the early access program we have that should remedy the issue you described. If you'd like to be opted in then you can contact our Support team as mentioned in the post.

Let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync still taking up local space

New member | Level 2

I'd like to opt in to the Early Access program too.  Thanks.

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Re: Smart Sync still taking up local space

Explorer | Level 4

It has now been 22 days since our request to be opted into the "solution" through the early access program. We submitted this request directly through Dropbox exactly as instructed and are still waiting.  All update requests on our part typically receive a response that basically says, "We're still working on it" with no attempt to provide any timeframe for resolution.

Making a request and then waiting 22 days without any meaningful response or action is ridiculous.

THIS ISSUE SHOULD NOT BE MARKED AS SOLVED on this forum until Dropbox actually starts making the solution available to it's paying customers experiencing this problem. 

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Re: Smart Sync still taking up local space

Dropboxer

Hey all!

Welcome to the Dropbox Community @DBoxForumName! If you'd like to opt in for this, you can follow the steps mentioned here to contact Support for this request. Once you do so, you can always let me know the ticket reference number (eg. #1234567) and I'll be more than happy to follow up there.

I'm sorry to hear about your frustrations with this @SGrayTX, we're experiencing a large volume of requests for opting into this early access program so apologies for the delay. The "solution" on this thread is marked so that it is easy to navigate to and point all those looking for a solution to the right direction. With long threads like this, it's the easiest way to point towards an important post.

I hope this helps - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync still taking up local space

New member | Level 2

Hi Team,
I have the same problem about smart sync, HD notification is full but I set smart sync online-only,

Pls help !!

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Re: Smart Sync still taking up local space

Dropboxer

Sorry to hear about this @thnh0601 - could you forward me a screenshot of the notification you mention and another one showing your Dropbox Folder's content (omitting any personal information) so as to check their syncing icons?

While you're at it, please let me know if the desktop app reports 'Up to date' or it's still syncing changes. 

Thanks in advance and welcome to the Community!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync still taking up local space

Explorer | Level 4

Is this a joke? You say it's solved but everyone is clearly saying the opposite. I've been following this thread for weeks now, and nobody is buying your lies. I am paying extra for a feature that doesn't work, and `dropbox clearly has no idea where they're failing and they're trying to buy time with this "opt-in" nonsense

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Smart Sync still taking up local space
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