cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Discover new ways to use Dropbox or share your tips with other users like you. Get involved

default

yes

Re: Smart sync - specific files still retained on local disk

Explorer | Level 3
definitely do the opt in...I recently did it and smart sync is working great now.
Reply
Loading...

Re: Smart sync - specific files still retained on local disk

New member | Level 2

Hi @Daphne, Thanks for the quick response. Please opt me in for "Zero size placeholders".

Cheers

Reply
Loading...

Re: Smart sync - specific files still retained on local disk

Dropboxer

I'm happy to help out @acomplexa!

I've just reached out to the email linked with your profile here.

When you have the time, please check your inbox for my message and we'll take it from there.

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Smart sync - specific files still retained on local disk

New member | Level 2

@Daphne Please contact me for opting in -- I just got a new macbook and i am still mid sync from some external hard drives, but realizing today it is still taking up MASSIVE amounts of space on this new computer and the older one i have it on as well. 

Reply
Loading...

Re: Smart sync - specific files still retained on local disk

New member | Level 2

@Daphne I'm seeing this option under my account settings now:

 

Reply
Loading...

Re: Smart sync - specific files still retained on local disk

Explorer | Level 3

Hi @Daphne, Please opt me in for "Zero size placeholders".

Thanks.

Reply
Loading...

Re: Smart sync - specific files still retained on local disk

Explorer | Level 4

Hi @Daphne, Please opt me in for "Zero size placeholders".

My ticket number is #10282333

Thanks. 

Yuliana

Reply
Loading...
Highlighted

Re: Smart sync - specific files still retained on local disk

Community Manager
Hi all,
 
As of this week, turning on the Smart Sync update for Mac setting will ensure that online-only files have both logical and physical size set to zero
You can find a full outline of the issue in this post.
 
To set this you need to:
  1. Sign in to dropbox.com.
  2. Click your profile picture (or grey circle) in the upper right corner.
  3. Click Settings.
  4. Toggle Smart Sync update for Mac on.
 
The setting takes a little time to update in the backend so please wait about 5 minutes, then restart your Dropbox app as follows:
  1. Click the Dropbox menu in the system tray or menu bar of your computer.
  2. Click your profile picture or initials.
  3. Click Quit Dropbox.
  4. Start Dropbox app from the Applications folder or using Spotlight: Press Command + Space bar keys, then type "dropbox" in the Spotlight search and hit return.
 
Thanks once again for your patience as we’ve worked on this. 
Let us know if you have any questions. 
Reply
Loading...

Re: Smart sync - specific files still retained on local disk

Helpful | Level 6

did Dropbox really just release a permanent fix? for real for real?

Reply
Loading...

Re: Smart sync - specific files still retained on local disk

Explorer | Level 4

thank u , for the moment is fixed , i hope during on the time slightly smiling face

Cheers!

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Smart Sync still taking up local space
37,495 Views
824 Replies
688 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey