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Re: Smart Sync still taking up local space

New member | Level 2

I'd like to opt in to the Early Access program too.  Thanks.

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Re: Smart Sync still taking up local space

Explorer | Level 4

It has now been 22 days since our request to be opted into the "solution" through the early access program. We submitted this request directly through Dropbox exactly as instructed and are still waiting.  All update requests on our part typically receive a response that basically says, "We're still working on it" with no attempt to provide any timeframe for resolution.

Making a request and then waiting 22 days without any meaningful response or action is ridiculous.

THIS ISSUE SHOULD NOT BE MARKED AS SOLVED on this forum until Dropbox actually starts making the solution available to it's paying customers experiencing this problem. 

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Re: Smart Sync still taking up local space

Dropboxer

Hey all!

Welcome to the Dropbox Community @DBoxForumName! If you'd like to opt in for this, you can follow the steps mentioned here to contact Support for this request. Once you do so, you can always let me know the ticket reference number (eg. #1234567) and I'll be more than happy to follow up there.

I'm sorry to hear about your frustrations with this @SGrayTX, we're experiencing a large volume of requests for opting into this early access program so apologies for the delay. The "solution" on this thread is marked so that it is easy to navigate to and point all those looking for a solution to the right direction. With long threads like this, it's the easiest way to point towards an important post.

I hope this helps - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync still taking up local space

New member | Level 2

Hi Team,
I have the same problem about smart sync, HD notification is full but I set smart sync online-only,

Pls help !!

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Re: Smart Sync still taking up local space

Dropboxer

Sorry to hear about this @thnh0601 - could you forward me a screenshot of the notification you mention and another one showing your Dropbox Folder's content (omitting any personal information) so as to check their syncing icons?

While you're at it, please let me know if the desktop app reports 'Up to date' or it's still syncing changes. 

Thanks in advance and welcome to the Community!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync still taking up local space

Explorer | Level 4

Is this a joke? You say it's solved but everyone is clearly saying the opposite. I've been following this thread for weeks now, and nobody is buying your lies. I am paying extra for a feature that doesn't work, and `dropbox clearly has no idea where they're failing and they're trying to buy time with this "opt-in" nonsense

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Re: Smart Sync still taking up local space

New member | Level 2

I have the exact same issue. Has anyone found a solution? DropBox?

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Re: Smart Sync still taking up local space

Dropboxer

Hello all!

If you haven't already @danielefrazier, can you check this post here? It outlines the steps you can take to opt in to an early access program that should resolve the issue of the reduced space of smart synced files not being reflected correctly in the Mac OS storage.

Some users have come back to update us here that the zero sized placeholder program resolved the issue that they were having. I'd be more than happy to assist you with the opt in process if you'd like @hamaobama, just let me know here.

Keep me posted - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Online-only files taking up Mac hard drive space

jnb New member | Level 2
New member | Level 2

I was just asked to enable "smart sync" on my Dropbox account (which they increased the price for). I thought it sounded like a great idea, so enabled it. Huge mistake. Instead of things staying in the cloud where they belong, things that had been "selectively synced" to only be in the cloud started flying into my hard drive. As a result, there is no space at all left on the hard drive, and a large number of folders are still trying to sync.

I have seen others say that this didn't use any disk space, but mine is showing that it is using gigs and gigs and gigs and gigs of space.

I'm about to cancel my Dropbox membership, because this is ridiculous. I can't believe I' being charged MORE now for this, too. Icing on the cake.

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Re: Online-only files taking up Mac hard drive space

Dropboxer

Hi there @jnb

Welcome to the Dropbox Community! 

I'm sorry to hear about the frustration this has caused. I'll do my best to help! 

At first, if you want to use selective sync to completely remove content from your hard drive, you still can. 

Additionally, I'd recommend checking out this post which provides some info and steps on how to resolve Smart Synced content not showing the reduced space on your computer accordingly. 

If you're still having trouble with this or if you have any other questions though, please don't hesitate to nudge me and I'll make sure to get back to you as soon as possible.

Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Smart Sync still taking up local space
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