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Re: Smart Sync still taking up local space

New member | Level 2

Any news on this? my computer is unusable, i depend on cloud sync, and my computer just reached the peak on its storage waiting for an answer for this.

Why would i depend on a hard drive while having this service, considering that this is an essencial part of dropbox, its the whole point of it. 

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Re: Smart Sync still taking up local space

New member | Level 2

I feel your pain! Just submitted a question about this same thing. UGH it's SO FRUSTRATING and makes my computer un-usable. 

I had previously synced files to my compuater and recently changed all of them to "online only sync" but these files are STILL on my hard-drive taking up space. My mac won't let me delete them :( 

I even tried removing Dropbox entirely from my computer and that's not working either. In fact, when I go to remove the application itself, my mac tells me that "I can't delete this app - plugins are still in use" even though I've already REMOVED the plugin.

I believe these are the same issue's you're facing? Have you had any luck/ resolutions yet? Let's solve this together 

 

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Re: Smart Sync still taking up local space

Dropboxer
Hey @andrade90, would you mind sharing some more details in regards to the issue that seems to be troubling you with Smart Sync, in order to send you the most appropriate next steps? 
 
When it comes to your description @valeriegoren (which was very detailed & thanks for taking the time to explain your current condition), it seems that there was an issue with your previous installation & for that reason I’d suggest following these steps to run an Advanced re-install. 
 
Other that that Valerie, I haven’t been able to find your ticket on our system. Did you write us by any chance?
 
Please let me know here of the outcome or if you’d like me to get in touch with you on my end & I’ll make sure to email you directly. Thanks & I'll be awaiting your next reply on this discussion!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Smart Sync still taking up local space

Explorer | Level 4

Just want to +1 the comments here: Smart sync files set to "offline only" are taking up space locally—inspecting a 5GB "offline only" file reveals it is indeed taking up 5GB. I only discovered this because of a notification alerting me that my harddisk was almost full. Clicking Apple > About this Mac > Storage > Manage reveals all the largest files, and they are mostly files that are "offline only". 

My solution was to bypass smart sync and just use selective sync to remove folders entirely.

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Re: Smart Sync still taking up local space

Dropboxer
Hey @jkhaff, thanks for letting me know of the troubleshooting you’ve followed so far. You may keep in mind that I’ve recently posted a couple pointers that would help you determine whether your Online-only  ☁️ files do indeed take up any space locally on your device here
 
You may have a look at our comments there at your earliest convenience & please do let me know here if you’d like me to explain matters in a bit more detail. Thanks again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Smart Sync still taking up local space

New member | Level 2

Having this exact same issue! Any fix?

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Re: Smart Sync still taking up local space

New member | Level 2

Same issue here. Is there a way to go back to selective sync?

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Re: Smart Sync still taking up local space

Dropboxer
Hey @lgarcia022 & @foodbyjonister, thanks for checking in with us on our Forum! 
 
I can see on my end that you’ve already discussed your concern with a colleague via our Official Support channel lgarcia022, is that right? I’ve also replied on your open ticket on our Official Support channel foodbyjonister & you may have a look at your inbox for my latest message whenever you get a chance. Happy Monday!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Smart Sync still taking up local space

Helpful | Level 5

I'm in the same boat. I was warned that my disk was almost full. I looked at the largest files and the top 5 are all set to "online only". I am at a standstill with the work I need to do because my disk is so full. It's ridiculous that I depend so heavily on DropBox for my work and personal images and now this is happening. I don't want to use Selective Sync because it is very incovenient for workflow. PLEASE FIX THIS ISSUE!!

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Re: Smart Sync still taking up local space

Dropboxer
Hey @MRAPhotography, in order to follow-up on your inquiry & investigate what could’ve gone wrong, would you mind including a screenshot of what you’re currently seeing? Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Smart Sync still taking up local space
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