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Re: Online files still taking space in my Mac!!

Collaborator | Level 9
OH MY GOD, 2 YEARS LATER AND SOMEONE AT DROPBOX FINALLY ADMITS THERE IS AN ISSUE, ALONG WITH A SOLUTION.

I am still considering switching to Box. If the last 2 years has taught me anything, it’s Dropbox puts its long term customers LAST and thinks people are ignorant and stupid. It would be nice to see an apology and a refund for the past months this service did not work.

Signed,

a 10 year customer.
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Re: Online files still taking space in my Mac!!

New member | Level 2
I have same problem. I’ve made everything that was in my Dropbox folder online only. But when I check “documents” when I “manage” my hard drive it still shows them there. I thought the whole point was to clear up the space on hard drive and just access the folders and files online via Dropbox?
Can I delete the files from my Mac now?? Or will that then delete them from Dropbox too??

Thanks. Daniel
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Re: Online files still taking space in my Mac!!

Dropboxer
Hey @Beast1975, following-up from your comment here & Rua’s latest update on the previous page, kindly note that I’ve already made sure to reach out to you directly, so as to submit your inquiry to a team specialist as an opt in request that should address this issue. Please have a look at your inbox at your earliest convenience & we’ll take it from there! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Online files still taking space in my Mac!!

Helpful | Level 5
I clicked the link but only got to a menu of choices. Selected Sync and more choices. How can I make sure to get to the right team and send an email to opt in to this program?
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Re: Online files still taking space in my Mac!!

Dropboxer

👋🏽 Hi again @Joan P.6, following-up from your request, I’ve now created a follow-up ticket to our previous discussion, so as to continue from where we’ve left off here. Once you reply back to me, I’ll make sure to forward that to the relevant team. Thanks for checking in with us!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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smart sync not working Mac Mojave

New member | Level 2

Im uptodate with the dropbox 79.4.143

im on Mojave 10.14.4 

All of the offline files that i have smart sync'd are still on my mac 

Ive maxed out my memory and cant off load anything onto the online only dropbox 

Ive trawled through various forums looking for a solultion but cant find one 

My harddrive is full and i cant run any updates or download anything !! 

can anyone help thanks 

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Re: smart sync not working Mac Mojave

Explorer | Level 3

I am having the same issue - files are mostly online only, but still taking up space. Latest DropBox version, running MacOS Mojave 10.14.6

Any ideas?Screen Shot 2019-08-17 at 11.54.04 AM.png

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Re: smart sync not working Mac Mojave

Dropboxer
Hey @edmundfitz, I’m here to help you clarify what’s happening; thanks for messaging us on the Community! In order to have a closer look & further advise, I’ve now sent you an email to the email address connected to your Community profile. 
 
Additionally, following-up from your post here @ty b.2, I’ve located your last open ticket & I’ve just sent you a brief message back asking you a few questions, so as to determine the best next steps for you. 
 
Please have a look at your inbox whenever you have some spare time & we’ll continue this conversation based on the account-specific info I have on file. Thank you both for your cooperation!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: smart sync not working Mac Mojave

New member | Level 2

Any news on the Zero Size Placeholders?
I'm still waiting after opting to the Early Access Program, and my work is put on hold. 
If the Smart Sync isn't really smart at all, please don't promise more than you can keep.

Sorry, but this is quite annoying and contraproductive.



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Re: smart sync not working Mac Mojave

Explorer | Level 3
It actually was working the whole time. It says the size in your finder, but if you right click and go “get info” you’ll see that it says 0kb on disk.
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Smart Sync still taking up local space
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