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Re: Hard drive space issue

Explorer | Level 4

I signed up for Early Access Program but Dropbox didn't follow-up or do anything. At this point I'm thinking we're just going to have to wait for the next version of macOS and see if that fixes anything.

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Re: Hard drive space issue

Experienced Collaborator | Level 11

Oh no, sorry to hear :( Did you receive a support ticket number? Maybe the forum moderators could speed things up for you, if you post it here.

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Re: Hard drive space issue

Explorer | Level 4

Someone from Dropbox did contact me and said I would be added soon but that was all I heard. I guess since the next version of macOS is coming soon they're probably just waiting on it to arrive. Fingers crossed...

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Re: Hard drive space issue

Explorer | Level 4

@Juunas wrote:

Hi @Gilgamesh and @bazsc!

Have you tried the suggestion here? Quoting,

This update will initially only be available to users who have opted in to the Early Access program. To opt in, please contact our support team directly here stating that you wish to be opted in and reference “Zero Size Placeholders”.

As far as I understand, this has nothing to do with the account setting for beta updates, and is a separate early access program that you would need to opt-in by contacting Dropbox Support asking to be opted-in for Zero Size Placeholders. slightly smiling face 

(I have had this issue for over a year; I am not currently on the beta release cycle; I opted-in to this early access program via Dropbox Support; the issue seems to have been fixed for me after opting in, both logical and physical size have a value of 0 when set to online only)

Joonas


Hi Joonas

Much appreciated for that response.  I assumed that this would be fixed in the genral beta version so it may be that I haven't the right version.  I have contacted support so will see what they say.  I am really disappointed in the time that this has taken to fix, and am a bit worried it will rebreak when Catalina comes out.

Again a big thankyou for your reply

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Re: Hard drive space issue

Dropboxer

Hey peeps!

As @Juunas mentioned previously, the recent update is explained in the Accepted Solution here to contact Support and request to opt in for “Zero Size Placeholders”.

To clarify this, the above isn't related to the Early releases beta program which you can opt into from your account settings page here.

Just to check in, @bmallon did you follow the steps to contact Support as suggested? If not, please let me know and I can reach out to your email address associated with your Community profile and we can do so from there.

I hope this helps - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Hard drive space issue

Explorer | Level 4

Hi Daphne,

I asked about getting the zero placeholder feature but haven't heard back. I'm wondering if this is a planned feature for a future release of Dropbox or if this is something that users must opt into?

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Re: Online files still taking space in my Mac!!

Helpful | Level 5

Hello Rua,
I contacted your support team to opt in to the Early Access program, but one month later I'm still waiting and with the same problem. 

I understand things can be hard to solve, but its been 4 weeks waiting.

I will wait 2 weeks more, otherwise i'll start searching for another storage cloud service. 

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Re: Hard drive space issue

Dropboxer

Hey @ChristianReady,

This is currently something that users will need to opt in to. To ensure that things are on the right track I've reached out to your email address associated with your Community profile. Please just check your inbox when you have a moment and we'll go from there. 

Also, @val__ I was able to locate your open ticket with our Support team and have passed along your comments there. The agent handling your case will take it from here.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Hard drive space issue

Helpful | Level 6

I have also opted in and havent received anything. I need to desperately get on this program. I have a 1 TB drive I have all my folders set to smart sync online only but now have my computer crashing as there is not enough room on my hard Drive. I even went into DB preferences and unchecked a whole lot of folders so they're not synced - made no difference whatsoever. This is getting ridiculous.

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Re: Hard drive space issue

Dropboxer

Hey there @Fanale,

I was able to locate your ticket in our system and could see that the agent handling your request had replied back to you. Did you receive this email at all?

If not, perhaps you could check your spam/junk email to see if it was redirected there by mistake.

Let me know what you find - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Smart Sync still taking up local space
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