cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Highlighted

Some Dropbox files won't open suddenly

New member | Level 2

Hi! 

Looking for help for an odd, sudden problem that started happening this morning at work.

Background: I have Dropbox Professional and use the downloaded Dropbox version on my computer, so use File Explorer to access my Dropbox. 

Problem: I noticed some preview icons are transparent -- this is not program-specific. Some photo viewer, some Word, some Excel, some Powerpoint, some PDF. It seems random and does not follow a chronological or parent-file trend. These files get an error message when trying to open them with various wordings of "This program cannot open it because it can't find it, program updates may not be upgraded, file corruption, or just no access to the file." 

Dropbox is critical in my  work. I would appreciate any and all help to resolve this issue! 

 

Thanks so much, 

Jenn

7 Replies

Re: Some Dropxbox files won't open suddenly

Dropboxer

Hello @jned99. Welcome to the Community! 

Thank you for sharing this issue.

Did you add more folders to the structure? This could be an issue with the third party apps not being able to follow the path to open the files. 

This usually happens if there are more than 255 characters in the entire file path. From the C:\ all the way to the extension of a file. The Dropbox desktop application can read and write to locations that are longer than 255 characters but the third party apps you need to open these files locally cannot. 

Example: if you had a test.txt file in your Dropbox that had the following path:

C:\Users\YourName\My Documents\Dropbox\test.txt

This file would have a path that is 47 characters long.

Can you open these files online? thinking face

Let me know.

Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Some Dropxbox files won't open suddenly

New member | Level 2

Thanks for getting back to me! 

I tried a few of the problem files online, and they seem to open. I don't think it's a problem with file length because most are only in one file, potentially one subfile (ex: C:\Users\jnedo_000\Dropbox\1 - TriForce) and up until this morning I never have had a problem with any of the files -- and I haven't made changes to them. 

Reply
Loading...

Re: Some Dropxbox files won't open suddenly

Dropboxer

Hmm.. thinking face If you quit the Dropbox application locally, do you get the same error opening the files from your computer?


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Some Dropxbox files won't open suddenly

New member | Level 2

Like "exit" the Dropbox application on my desktop?

If so, I just did that and the files still have a transparent icon and won't open... but I'm not sure if that's what you meant by quitting locally.

Since they open online, should I just uninstall or remove all the files from my desktop and try re-syncing them?

Reply
Loading...

Re: Some Dropxbox files won't open suddenly

Dropboxer

Yes. This is what I meant. 

Please post a screenshot of the icons you see when you quit the Dropbox app. 

Thank you @jned99


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Some Dropxbox files won't open suddenly

New member | Level 2

After I exited out, I had to re-install dropbox to open it again thinking face When it was finished "re-installing", it notified me that it actually just updated itself. My files are now fine See No Evil 

So it appears that it needed an update, but didn't notify me of that. Anyways, I will be sure to check that out first next time I have a problem. 

Thanks so much for your time and help! 

Reply
Loading...

Re: Some Dropxbox files won't open suddenly

Dropboxer

So happy the issue is resolved. grinning face with smiling eyes Thanks for letting me know what the problem was. 

Have a nice weekend! 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Some Dropbox files won't open suddenly
327 Views
7 Replies
2 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post