Announcements
Known issues updated. Learn more

default

no

Highlighted

Some files I access from my Files app try to open in Dropbox?

Level 3

I am trying to acess files on an iPad via iOS "Files" but whenever I try to open certain files, they want to open in Dropbox rather than in Word as it has in the past. I just upgraded to the latest iOS (it did it before the upgrade as well) so I'm not sure why it's doing this.

Tags (2)
1 Reply

Re: iOS Files and Dropbox

Dropboxer
Hey @Larry T., could you please provide me with some additional info on this? For example:
  • Are the files in question all Word documents?
  • What are the exact steps you follow that result in this behavior?
  • Could you also send me a screenshot (omitting personal info) of the prompt that you see that asks you to open them in Dropbox?
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Some files I access from my Files app try to open in Dropbox?
74 Views
1 Reply
0 Likes
Who's talking
Top contributors to this post