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Some files downloaded from dropbox become corrupted.

New member | Level 2

We came across a few situations where the files we downloaded from Dropbox are found corrupted. Especially when we downloaded it as a folder.

Would appreciate if you could explain what or where went wrong, and how can we avoid this.

Thanks.

4 Replies

Re: Some files downloaded from dropbox become corrupted.

Super User II
If you download things over about 1,000 files or 2gb in a single download (i.e. creating a zip of them) they often corrupt.

Suggestion is to add them to your Dropbox and download them that way OR download in smaller chunks.

 


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Re: Some files downloaded from dropbox become corrupted.

New member | Level 2

Saw this post via a Google search, as I had the same issue.  I got a new computer, and so set up the Dropbox app (Windows 10) to download the many thousands of files I have so as to migrate to the new computer.  I noticed that the downloading process managed to edit/corrupt about 14 files.  Had I known of the potential corruption issue ahead of time, naturally I would have Mark's advice in the reply and done things differently, but I didn't know that could happen.  So my followup question is: Is there an efficient or somewhat easy way to flag and revert all of those corrupted files to their previous un-corrupted versions?

Thank you

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Re: Some files downloaded from dropbox become corrupted.

Explorer | Level 4

I loaded mine one at a time and lost them all beacuse dropbox sucks!

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Re: Some files downloaded from dropbox become corrupted.

Dropboxer

Hey there @sheilah l.,

I'd be more than happy to help you with the issue you're experiencing but I will need you to provide me a little more info. Since this thread is related to issues with downloading files from the website, is that what you're experiencing too?

If you're receiving any error messages when downloading or opening files on your computer, then please send a screenshot of this error (excluding any personal info).

Let me know - Thanks!




Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Some files downloaded from dropbox become corrupted.
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