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Some of my .pdf files appear blurry when I'm viewing those on my account online. Why?

New member | Level 2

Any file in my own dropbox is blurry when I click on it thru the website. Same when I send a Dropbox link. This did NOT used to be like this. Is there a fix? It basically makes viewing any file thru the website version of dropbox useless. You have to download the file to read it. This is creating a lot of problems for me. I share links to files and clients are used to viewing thru the web browser (so is my boss).

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5 Replies

Re: Blurry PDFs

Dropboxer
Hey @betazero, I ran a search on our system & I could see that you’ve chatted in to my colleague, where you’ve made some progress together, so it would be best to gather all relevant details under the same email chain for convenience’ sake. 
 
While I’ve now made sure to include a copy of your comments & I’ve increased your support priority internally, I remain at your entire disposal should you need more help in any way. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Blurry PDFs

New member | Level 2

Ok no problem

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Re: Blurry PDFs

Dropboxer

Hey again @betazero, thanks for the nudge; I can see that my colleague had sent you a follow-up message & they’re now awaiting your reply. Have you received their latest message? If you haven’t been able to see that, please let me know here & I’ll make sure to forward that again on our end. I hope that this gets resolved soon for you! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Blurry PDFs

New member | Level 2

I replied with an image of what it should look like. Please tell me if have not received it...

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Re: Blurry PDFs

Dropboxer
I can see that the last message was sent by my colleague on Tuesday @betazero; would you mind forwarding this last reply once again if possible, as it looks like your last image hasn’t reached their end. Thanks again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Some of my .pdf files appear blurry when I'm viewing those on my account online. Why?
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