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Syncing and server issues with ipad word app

Helpful | Level 5

Hi

Im having trouble getting into my dropbox from the word app on my ipad. I can get straight into my files on the dropbox app but cant open them in word and edit them and cant access any dropbox file through word. 

Please help! This has been driving me crazy.

 

5 Replies

Re: Syncing and server issues with ipad word app

Dropboxer

 

Hi Jvalenci, welcome to Dropbox Community!

 
As we need to further investigate with all our tools available, could you raise a ticket with our team here?
 
Once you’ve raised the ticket please include the ID and I’ll make sure that a colleague handles your case asap
 
Thanks in advance for your reply!



Norah
Moderator @ Dropbox
https://dropbox.com/support


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Re: Syncing and server issues with ipad word app

Dropboxer
Hey @Jvalenci

Have you submitted a support ticket? If so, let us know your ticket number, and we’ll be happy to check up on it for you. 

Additionally, please make sure that your iPad (and other iDevices winking face) are running the latest version of our app, 92.2, and are fully updated to the latest version of iOS (currently iOS 11.3 for newer devices).

Thanks! 



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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Re: Syncing and server issues with ipad word app

Helpful | Level 5
It ended up being a Microsoft Word issue so I contacted them. They ended up fixing the problem and it now works.
Thanks
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Re: Syncing and server issues with ipad word app

Dropboxer

That’s great, @Jvalenci! Thanks for letting us know.

 

Do you know what they did exactly, to fix the issue? 

 

Cheers slightly smiling face
 




Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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Re: Syncing and server issues with ipad word app

New member | Level 2
What exactly did they do to fix it
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