Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox folders. I have tried the following:
1) stopping the sync and restarting...nothing changed
2) stopping dropbox and reloading exising app...nothing changed
3) updated dropbox and loaded it on computer...nothing changed
HELP...this is occupying valuable CPU bandwidth and slowing my computer down.
Wow... @macgarvin,
I don't pretend for high knowledge in MAC, but seems very strange that work in any way, even for you. Anyway... try following:
chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylib
Execute above in 'macgarvin's context.
Check, after that, if something changed when launch Dropbox in 'jennifer's context. If there is some other error, post it.
@Здравко wrote:... try following:
chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylibExecute above in 'macgarvin's context.
Check, after that, if something changed when launch Dropbox in 'jennifer's context. If there is some other error, post it.
Many thanks @Здравко, that worked - Dropbox launched on user Jennifer's side and relinked and succesfully synced.
The 'ls' terminal command now results in:
Unfortunately the problem appears to have re-emerged on one of the machines - in the current manifestation stuck on perpetual sync on my user account.
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Thanks @Jane
Would it be okay if I reached out to you on the email address connected to your Community profile, in order to further advise based on the info I have on file on my tools?
Yes that's welcolm - though currently the issue has disappeared without action on my part; I'm on v85.4.155
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
The Stable Build has NOT fixed the problem for me. Still stuck syncing two files. Any other ideas?
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi Jane,
Thank you for your reply! I am currently in correspondence with Janet from Dropbox Support also regarding this issue. I have now completed the instructions from both of you but the problem still persists.
Thank you for the help so far and I look forward to hearing back regarding the next step.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!