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There was a problem completing this request

New member | Level 2

I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice. 

I can't find a similar scenario in the help center here so I'm posting in the hopes that I can get something else to try!

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34 Replies

Sharing unsuccessful

New member | Level 2

I am trying to share a folder and on both the desktop app and in the dropbox.com online version, I am getting this error "Sharing unsuccessful. We are unable to process your request. Please try again later." Nothing seems to work. Others are having the same issue sharing a folder and document. Thanks!

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Re: There was a problem completing this request

New member | Level 2

i am having the same issue today

 

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Re: There was a problem completing this request

New member | Level 2

Same issue

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Re: Sharing unsuccessful

New member | Level 2

I'm currently having the same issue. Please fix ASAP!!!

 

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Re: There was a problem completing this request

New member | Level 2

same issue! .... was REALLY worried something happened to all my files! 

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Re: There was a problem completing this request

New member | Level 2

Same Issue here.  Frustrating because there is no way to contact Dropbox support immediately (e.g. phone number or Chat feature - no one is available right now...).

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Re: There was a problem completing this request

New member | Level 2

Same here. Thought it was an available space issue so I deleted a load of old files, but still not working. I reckon something's gone kaput Dropbox's end...glad it's not just me!

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Error Message: There was a problem completing your request

New member | Level 2

Hi - I'm getting this message when attempting to open folders within Dropbox. It doesn't happen with all folders, but with a lot (including several I need!). On some it then gives a message 'Still Working' and then stops working and reverts back to the directory listing of folders and files.

We have a Dropbox Plus account. I have already checked the space and there is plenty still available (862GB). Also I have tried on different browsers - Chrome and Internet Explorer.

 

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Re: There was a problem completing this request

New member | Level 2

I am having the same issue right now. Tried several different browsers and file types. I have a premium account and this hasn't happened before, I am assuming there is an internal problem with Dropbox right now and should be resolved within a reasonable amount of time....hopefully.

 

 

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There was a problem completing this request
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