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There was an error downloading your file.

New member | Level 2

Everytime I try to download a single file from my dropbox (desktop) it gives me the message "There was an error downloading your file". The only way I can download files is by downloading a few at the same time which creates a .zip folder on my computer downloads with the files inside. 

Any idea why this is happening? 

Thanks in advance.

3 Replies

Re: There was an error downloading your file.

Dropboxer

Hey there @Oliveve

Could you please confirm for me if you've tried downloading a single file:

  • Using a different browser?
  • Through an private browser/incognito mode?
  • After you've cleared the browser's cache?
  • Once you've ensured that you're not running any third party browser extensions?

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: There was an error downloading your file.

New member | Level 2

I have tried with another browser, icognito, and after cleaning all browser data, no extentions. 

As I have already said, it only works if I download multiple files at the same time. It works on the app. 

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Re: There was an error downloading your file.

Dropboxer

Thanks for your swift reply, @Oliveve

In order to further investigate this, I've sent you a ticket to the email address connected to your Community profile. 

Please check your inbox for my latest message and we'll take it from there. Cheers!

 

 

[This thread is now closed due to inactivity. If you have a similar or new question, you can ask here.]

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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