cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Discover new ways to use Dropbox or share your tips with other users like you. Get involved

default

no

There was an error downloading your file

New member | Level 2

Hi, I know this has been asked before but I can't find a solution. I have always been able to download files without issue but now I get the above error message. I have cleared cache, tried a different browser but nothing is working. Any advice?

Thanks

Louise

1 Reply

Re: There was an error downloading your file

Dropboxer

Hey @Louisem_002, I'm sorry to hear you're having issues with this!

Just to rule out any browser extensions interfering with the download, can you try using an incognito/private browsing window to see if you still get the same error message?

If you're still getting the error, can you let me know what file type you're trying to download? Also, how large is the file?

Let me know how it goes - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

There was an error downloading your file
74 Views
1 Reply
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post