Do you have an idea for Dropbox Paper? Share it with us here!



Transferring videos from phone to PC

New member | Level 2


This should be dead easy, but isn't. I have Dropbox on my PC and and my phone and I am able to transfer photos without a problem. Why is transferring videos such a massive issue?

Could someone supply me with step-by-step instructions of how to get a video from Dropbox on my phone to Dropbox on my PC, please?



Tags (1)
3 Replies

Re: Transferring videos from phone to PC


Hey there @GingerOverlord,

Are you able to upload the videos to the Dropbox app on your mobile device but don't see them appearing in your computer's Dropbox folder? Or are you having issues with uploading videos into Dropbox on your mobile?

If you have uploaded the videos onto the mobile app, I would suggest first checking to see if the video file name contains a "bad character" that isn't allowing it to sync to your computer. You can check this from this page here

If you're having trouble with uploading the videos to the mobile app, then let me know if you are trying to upload the videos with automatic camera uploads or by manually uploading them into the app. If you're seeing any error messages then please send me a screenshot of this too.

Finally, please let me know the OS of your mobile device so that I can provide more accurate assistance.

Let me know what you find - Thanks!

[This thread is now closed by moderators due to inactivity. If you are experiencing a similar issue, feel free to start a new discussion in the Dropbox Community here.]

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)


Re: Transferring videos from phone to PC

New member | Level 2

Hi Daphne,

Thanks for your reply.

I have taken a video on my phone and this is in the Camera Uploads section (on my phone). How do I get this video to transfer to the Camera Uploads folder on my PC? I have changed the name of the video so that it conforms with Dropbox.




Re: Transferring videos from phone to PC

Star Collaborator | Level 19

Hi @GingerOverlord,

Are you sure that Dropbox application is actually running on your PC? Did you run it? And if so, can you post the current app status?

Hope this gives some direction. winking face

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Transferring videos from phone to PC
3 Replies
1 Like
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey