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Trouble uploading from Android

New member | Level 1

Hello,
DropBox isn't allowing me to upload some files from my android phone. The message is "Unknown Error, please contact customer support." Help!

11 Replies

Re: Trouble uploading from Android

Dropboxer

Hi Alex,

I hope this issue is solved already, but in case it isn't, could you please try reinstalling the Dropbox app on your device?

Thanks!

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Re: Trouble uploading from Android

New member | Level 1

I"m getting the same error and reinstalling doesn't help - it seems to have occurred since the 3.0.5 update a couple of days ago. The update works on my Tablet (Samsung Galaxy Note smiling face with sunglasses but not my phone (HTC Vivid)

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Re: Trouble uploading from Android

New member | Level 1

I´m having the same problem here on my ZTE Blade 3

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Re: Trouble uploading from Android

New member | Level 1

I was getting the same error after the initial installation of Dropbox.  Removed it, and reinstalled the App.  I noticed when it was first trying to sync with my pictures that it was 'waiting on wifi'.  I forgot I had turned it off.  Turned wifi on, and photos started syncing without issue. 

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Re: Trouble uploading from Android

New member | Level 1

I disabled photo sync so that wasn´t the case for me :(

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Re: Trouble uploading from Android

New member | Level 1

Same issue and error message

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Re: Trouble uploading from Android

New member | Level 1

Experiencing the same issue and have done so for the past week. Removing and then reinstalling the app doesn't fix the problem. Please advise. 

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Re: Trouble uploading from Android

New member | Level 1

Well, i deleted and reinstalled the app,and that worked for me until some other apps auto-updated. Then i deleted Dropbox and reinstalled again,and disabled auto-updates. I didn´t have any problems since then,it must be some kind of problem with updates. I also deleted all data and cleared cache before deleting the app,so try that as well before reinstalling. 

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Re: Trouble uploading from Android

New member | Level 1

Tried Nikola P idea and still no way to use Dropbox, still getting the error "Unknown Error, please contact customer support."

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