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Trying to login gives me an error that my email address is invalid?

Trying to login gives me an error that my email address is invalid?

bigt54uk
Explorer | Level 4
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Hi, I have tried to login on another device but it just says invalid email address, why would that be?

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
Go to solution

Hey there @bigt54uk,

As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?

Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:

Thanks in advance!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Lusil
Dropbox Staff
Go to solution

Hey there @bigt54uk,

As a first step, could you please clarify if you're trying to sign in through the website, the desktop app, or the mobile app?

Could you also ensure that you're trying to sign in using the relevant credentials of your account? You can check which email address you've connected your account to from:

Thanks in advance!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

bigt54uk
Explorer | Level 4
Go to solution

It's fine now, I got it working

Lusil
Dropbox Staff
Go to solution

Glad to hear that, @bigt54uk

If you have any other questions in the future or you need further assistance with anything, please don't hesitate to give us a shout. 

In the meantime, have a wonderful day ahead! :sunglasses:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Datsaxyboi
New member | Level 2
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My mobile app is doing the same thing 

Lusil
Dropbox Staff
Go to solution

Hey @Datsaxyboi, sorry to hear that you're also having trouble with this. 

Have you checked by any chance if you're trying to log in with the same credentials as the website and any other connected device? 

As mentioned previously, you can check which email address is associated with your account on the website from the General tab

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Ailduin Magpie
Explorer | Level 3
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I am currently having issues logging into my account on Mobile device, despite using the same Gmail as my Desktop and Phone, i keep getting a "Please enter a Vaild email" Message

Update: Please Disregard this, I've found out what was causing the issue, It seems my phone had issues detecting an update for the mobile App.

Lusil
Dropbox Staff
Go to solution

Hey @Ailduin Magpie, thanks for nudging us here and thanks for keeping us in the loop.

Glad to hear that you were able to resolve your concern in the end. 

If anything else pops up, we're just a post away, so don't hesitate to give us a shout. 

In the meantime, have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropbox Staff
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    Ailduin Magpie Explorer | Level 3
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    Datsaxyboi New member | Level 2
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