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Un synced document in dropbox folder deleted with no trace after word crashed

New member | Level 2

Hello,

I`ve been working on a file in Dropbox folder on my local pc for almost a week. Today word crashed, and the file disappeared without a trace. It didn't exist under the dropbox history and certainly not in deleted files. I also search my local drive and its nowhere except for shortcut saying the "file cant be found". Also checked the Microsoft/word folder in AppData on the local disk and not in the recycle bin.

Already did quite a bit of internet search for a solution and will appreciate some technical assistant. 

5 Replies

Re: Un synced document in dropbox folder deleted with no trace after word crashed

Dropboxer
Hey there @Adedejiam,
 
If you’ve already checked your Deleted Files page, I’d suggest to also check your Events page to see if you can locate the file there. Also, if you go to the folder online where the file was located and choose the option to “Show deleted files” while within the folder, do you see the file there?
 
Finally, have you tried using the Search bar in your Dropbox account online? The search will also locate deleted files as well as active ones in your account (they will show at the bottom of the list though).
 
Let me know what you find - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Un synced document in dropbox folder deleted with no trace after word crashed

New member | Level 2

I have done all that you suggested but still no trace of the file.

My antivirus usually put programs to sleep when they are not in use. I guess this happened to Dropbox and the sync function wasn't reactivated when I resumed working on the Dropbox folder. So the file was most probably not synced into the Dropbox server.
There is no event recorded between 14th of June until 4 hours ago even though I have worked on this document the whole time. 

Is there any way out? 

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Re: Un synced document in dropbox folder deleted with no trace after word crashed

Dropboxer
Hey again @Adedejiam,
 
I’m afraid if the file hadn’t been syncing to our server then we wouldn’t have a record of the file or any way of assisting with recovering it.
 
If you haven’t already, I’d suggest checking out this article from Microsoft Support about recovering lost Word docs or contacting Microsoft Support directly to see if they can asisst you with this.
 
Hope this helps - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Un synced document in dropbox folder deleted with no trace after word crashed

New member | Level 2

Thank you

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Re: Un synced document in dropbox folder deleted with no trace after word crashed

Dropboxer
No problem @Adedejiam, sorry I can’t be of anymore help here!
 
If you have any other questions, you know where to find us. nerd face
 
Have a great day ahead - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Un synced document in dropbox folder deleted with no trace after word crashed
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