Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Highlighted

Unable to Scroll through photos in Windows Explorer/Photos application

Helpful | Level 6

Typically when you open a photo (not synced with Dropbox) in Windows 10, the photo opens in Windows' Photos default application.  Once the photo opens, you can use the right and left arrows on the keyboard to cycle through other photos in the same folder.  It's a very handy feature that appears to be disabled when the folder is synced with Dropbox.  Instead I have to now close the photo and manually open the next file from the folder.  These photos are locally-synced through Smart Sync.  Can anyone tell me if this is normal behavior?  Is there a setting that enables the arrow key scrolling again?

 

4 Replies

Re: Unable to Scroll through photos in Windows Explorer/Photos application

Super User II

If you are using Smart Sync thats your issue - the files are not locally sync'd. So when you are double clicking to open the file its actually having to download it first. Then when you tap left or right there are no files to move to - what you see if just place holders.


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...

Re: Unable to Scroll through photos in Windows Explorer/Photos application

Helpful | Level 6

@Mark, thanks for your help but the photos are locally-synced.  This was stated in my original post.  Should I be able to flip through the photos in Windows Photos app on my desktop?

Reply
Loading...

Re: Unable to Scroll through photos in Windows Explorer/Photos application

Super User II

Yes - and if they are not doing that you need to speak to MS I'm afraid. 

Dropbox doesnt alter any settings within folders (unless Smart Sync etc. is enabled). So why it isnt scrolling sounds like a bug at their end. 


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...

Re: Unable to Scroll through photos in Windows Explorer/Photos application

Helpful | Level 6

Thanks for confirming, @Mark.  Will look into it.  Good to know it should be able to cylce through using the arrow keys!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Unable to Scroll through photos in Windows Explorer/Photos application
1,264 Views
4 Replies
0 Likes
Solved! : See solution
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post