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Unable to open files using Finder on an iMac

Helpful | Level 5

I can not open a file using Finder that I have previously had access to.  The file is available on dropbox.com and we have checked the permissions.

3 Replies

Re: Unable to open files using Finder on an iMac

Dropboxer
Hey there @bec3,
 
I’ll need a little more info to be able to understand the issue fully. For example, is it only one file that you can’t open or a specific type of file? Do you receive an error message when trying to open the file? If so, can you please send me a screenshot of this (excluding any personal info).
 
Also, can you let me know if you are able to open and see the file as expected on the web? When you mentioned you checked the permissions of the file, can you let me know how/where you checked this and what you found?
 
Looking forward to hearing back from you - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Unable to open files using Finder on an iMac

Helpful | Level 5

Thanks Daphne, the problem has been resolved by quitting and restarting Dropbox.

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Re: Unable to open files using Finder on an iMac

Dropboxer
Hey again @bec3,
 
I’m glad to hear that! Please don’t hesitate to update me here if you have any other issues with this error message.
 
Have a great day - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Unable to open files using Finder on an iMac
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