Announcements
Can you spare 5 minutes to help us improve our online support experience? Get involved!

default

no

Highlighted

Unable to see all folders in a shared folder

Explorer | Level 3

My manager has shared a folder with me that contains other files and folders, however, not all the folders that are there show up? He can see them, but not me.

3 Replies

Re: Unable to see all folders in a shared folder

Dropboxer

Hello @TC79 - welcome to the Dropbox Community!

I'm sorry to hear that you're unable to see some subfolders and files within your shared folder(s); I'll try do my best to help now so don't worry. 

To begin with, I'm assuming that you're both able to see those files and sub-folders on our website - right?

Supposing that you're not seeing them within your computer's Dropbox folder, can you verify that you and your manager are both fully synced and those files/folders don't contain any incompatible characters within their names?

Just to make sure we've covered all based, can you also take a look at the Dropbox icon in your  system tray/menu bar and let me know what the message being displayed reads? Does it show 'Up to date' or is it still syncing? 

Let me know what you find and we'll take it from there!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Unable to see all folders in a shared folder

Explorer | Level 3

Hi Walter,

Thanks for offering to help. Regarding seeing the files and sub-folders when I login through the website, no, they're still not there. I have checked and there doesn't seem to be any incompatible characters used. And the dropbox icon is showing as up to date.

A colleague has suggested it's to do with permissions. Is it not enough for my manager to just have invited me to share the folder and the folders within it? How does he find out what permissions are set for each folder?

Many thanks

Reply
Loading...

Re: Unable to see all folders in a shared folder

Super User II

@TC79 wrote:

Regarding seeing the files and sub-folders when I login through the website, no, they're still not there


Not being able to see them on the website usually indicates that they haven't uploaded yet. Can other people, besides your manager, see the files? If not, the problem lies on your manager's computer.

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Unable to see all folders in a shared folder
109 Views
3 Replies
1 Like
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post