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Unspecified Error when opening MS files from File Explorer

New member | Level 2

New computer. Able to open online JPG and PDF files, but when I try to open any Microsoft files, I get the "Unspecified Error." (Old computer still works fine, so I know it's a Dropbox problem.)

I've already tried unlinking the device AND un/reinstalling Dropbox for Windows 10. No improvement. Help??

6 Replies

Re: Unspecified Error when opening MS files from File Explorer

Dropboxer

Hey there @ruthstory - sorry to hear you're having issues with opening your Microsoft files. 

At first, could you please let me know the status of the desktop app on the affected computer? Is it 'Up to date' or still syncing changes?

More information

You can always look at the Dropbox icon in your taskbar and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the message being displayed reads?

Also, could you forward me a screenshot of the error you get so I can have a better view of the matter at hand?

Last but not least, can you let me know what plan are you on and if you're using Smart Sync? 

If the latter is true and you're indeed using Smart Sync, are you noticing this for files that have been set to 'Online Only' perhaps? 

Feel free to include any additional information you think might help our investigation!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Unspecified Error when opening MS files from File Explorer

New member | Level 2

I am having the same issue  Smart Sync is saying that we are up to date

if i click on properties of the file and then tab through the tabs the file icon changes and I can then open the file

i have over 100000 files - this is not a solution   

Did a solution get presented

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Re: Unspecified Error when opening MS files from File Explorer

Dropboxer

I'm not really sure what's the issue here @phillevansrdb. Could you elaborate on what's not working for you providing some additional information about your setup and maybe screenshots depicting the matter at hand so I can investigate further?

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Unspecified Error when opening MS files from File Explorer

Star Collaborator | Level 19

@Walter, The problem name is "magic numbers". winking face We will see how long it will take development realize that. thinking face Also, another name (sometimes) is "internal metadata". This approach is used in most modern OSes! More precisely, file browsers and other previewing tools (where this is not OS specific).

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Re: Unspecified Error when opening MS files from File Explorer

New member | Level 2

Making items local only is the only fix - long and painful but it works.
Thanks for your help walter.

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Re: Unspecified Error when opening MS files from File Explorer

Dropboxer

I'm sorry that this had to be your first post on our Community @MattMidC- I'll do my best to help with this!

What you describe might have to do with the 3rd party app trying to access a placeholder file and not the actual file itself as it has been set to be 'Online Only'. These placeholders are merely the metadata needed to recall the original file.

As you might have noticed, a Smart Sync placeholder takes up approximately 0kb - this is the pysical size. The logical size of the file is the actual size of the file, if it were downloaded to the device. 

This is probably why you don't get the same results with local files.

As for the Windows error you get (Error 0x80070780), this can be caused by a number of things such as disk errors, permissions (do you have admin rights on the user account you're seeing this error on and also installed our desktop app with admin rights?) etc. A Windows related community would be a better place to learn more about it and how to tackle it. 

A way to tackle this without having to make all your files available locally again, would be to create a folder with the most needed files (maybe name it accordingly too) and have those set to 'Local' so you can work on them seamlessly (and not having to download the whole 80 GB folder you mentioned).

I know it's not much of a solution rather than a simple walk-around but I hope it helps to some extent. 

Let me know if you have any questions and welcome to our Community!

PS: If you'd like to look into this with account specific information, feel free to log a ticket with our team: https://www.dropbox.com/support 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Unspecified Error when opening MS files from File Explorer
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