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Video DVD .VOB files repeatedly corrupted after numerous upload attempts

New member | Level 2

I share a folder with a client to deliver to them video DVDs I have recorded.  Yesterday after uploading the files inside a "VIDEO_TS" folder, I noticed that one of the .VOB files looked odd: the icon was a generic "play" arrow icon rather than a small thumbnail image of the video ... and the file was significantly smaller than the original .VOB file.

I checked that the original file was not broken or corrupted, and it was working.

I deleted the corrupted file in the shared folder and uploaded the good file again.

I discovered the same error in the upload.   I tried a second time, and the error was again happening.

This is the second occasion within the past 4 months where this kind of error occured.

When this happens again, what can I try to make my attempts to upload a whole .VOB file successful?  Would it work to change the name of the upload, test the uploaded file, then re-name the uploaded .VOB file back to it's original name?  Any quicker solutions? Anything preventative?

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Re: Video DVD .VOB files repeatedly corrupted after numerous upload attempts

New member | Level 2

Additionally:  usually the uploaded files are okay.  I use this sharing/delivery method a couple of times per week.  This phenomenon has only happened twice since I started delivering this way.

 

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Re: Video DVD .VOB files repeatedly corrupted after numerous upload attempts

Dropboxer

Hello @FlyingSquirrelchipmunk

Thanks for reporting.

This is an unexpected behavior. thinking face Where did you upload this file from? The Dropbox desktop application, the Dropbox mobile app or the website?

Dropbox cannot alter the files you upload in any way but if you let me know where you uploaded from, we can troubleshoot to make sure the upload is completed successfully. 

I will also need to know the name of the other service you are using, to see how it works and let you know if it could be related to the issue you are reporting. 

Looking forward to your response to help and investigate. 

Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Video DVD .VOB files repeatedly corrupted after numerous upload attempts

New member | Level 2

Fiona, I used the website from a Safari browser.  I will switch over to using Firefox or Chrome.  Do you recommend a particular browser (Mac)?

With another client, I use a fileshare upload via Safari.

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Re: Video DVD .VOB files repeatedly corrupted after numerous upload attempts

Dropboxer

Not really. All browsers are compatible, as long as they are updated and "clean". 

You may try the following: 

  • Clear your browser's cache.
  • Try Incognito Mode / Private Browsing mode. smiling face with sunglasses
  • Restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Let me know if you see different uploading behavior after taking the above steps and the name of the third party delivery service you are using.

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Video DVD .VOB files repeatedly corrupted after numerous upload attempts

New member | Level 2

What do you mean third party delivery service?

 

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Re: Video DVD .VOB files repeatedly corrupted after numerous upload attempts

Dropboxer

Maybe I misunderstood what you meant with this Note. 

Additionally:  usually the uploaded files are okay.  I use this sharing/delivery method a couple of times per week.  This phenomenon has only happened twice since I started delivering this way. " 

I understood you are using a third party service lately. 

Now I understand you don't.upside-down face 

Keep me posted. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Video DVD .VOB files repeatedly corrupted after numerous upload attempts

New member | Level 2

I'm referring to a shared Dropbox folder.

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Re: Video DVD .VOB files repeatedly corrupted after numerous upload attempts

Dropboxer

Oh! OK, thanks for clarifying. slightly smiling face

Let's check the browser troubleshooting steps. 

Let me know if the issue persists. 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Video DVD .VOB files repeatedly corrupted after numerous upload attempts
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