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Video export failed. It says it can't be downloaded to this device.

Helpful | Level 6

Hello guys, I have a problem with exporting a video to my iphone and ipad devices. I used to export/download same videos before but now it says it can't be downloaded to this device. A video I want now to export is 8MB large and mp4 format - same as videos I before exported but now I can't. 

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18 Replies

Re: video export failed

Super User II

Does it give any errors or not?

Could you try marking it as offline before exporting?


 


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Re: video export failed

Helpful | Level 6
I’m getting a message that this type of video cannot be saved to this device. I can’t understand because these type of videos I always used to download on my devices with dropbox.
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Re: video export failed

Super User II

I suggest speaking to Apple then - especially if you have updated the software recently to see if they've had a change in software requirements 


 


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Re: video export failed

Dropboxer

Hey @nejra_t, sorry to hear about this. slightly frowning face

Some questions for you: 

  • Is this exporting error with all your files?
  • What is the file type that gives you this error? 
  • What is the version of your mobile and iPad OS? 

If possible, please add a screenshot of the error message you described. 

Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: video export failed

Helpful | Level 6
I have the latest version of iOS 13.3 and the latest version of a dropbox app and now I can’t even download videos I could before..I do have anough memory on device..to repeat I have a difficulties with download videos with the other drive apps (onedrive, google drive)...I posted a question of apple support community but it didn’t show up on community :/
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Re: video export failed

Dropboxer

Happy new year @nejra_tChampange

Thanks for the additional information. It is good to check in with all the resources you have.

As for not seeing comments in the apple support community, you can try posting your comment once more from another browser and see if it shows up. That's what I would advise for any website, if elements of the page don't seem to load. winking face

Let's test something gear  

Let me know if you got any errors trying out these steps. 

Thank you for your patience. 

 


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Re: video export failed

Helpful | Level 6
Thank you Fiona, happy New Year to you too. I have tried all of that and still can’t download/export videos. Still not receiving any other answers :/
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Re: video export failed

Dropboxer

Sorry to hear that. 

So, can the files be offlined and show in your Files app successfully? thinking face


Fiona
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Re: video export failed

Helpful | Level 6
Unfortunately no 😩 I don’t know what to do now 😭
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Video export failed. It says it can't be downloaded to this device.
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