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We're getting an error message when trying to open certain files from the Dropbox folder, any ideas?

Helpful | Level 5

We are getting the following message when trying to open certain files using Finder on an iMacScreen Shot 2019-05-21 at 15.pngEdited by moderator


2 Replies

Re: Grant File Access

Hey there @bec3,
Could you please ensure that your Office software is the most up to date version? Also, can you let me know what happens when you select the file and grant access to it? If you receive another error message, can you please send another screenshot of this.
Also, if you were to copy the file to your desktop and try to open the file from there, do you receive the same error message?
Let me know what you find - Cheers!

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Re: Grant File Access

Helpful | Level 5

Hi Daphne,

Thanks for replying but the problem is now resolved.  We quit and restarting Dropbox and that seemed to fix the problem.

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We're getting an error message when trying to open certain files from the Dropbox folder, any ideas?
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