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What is the cloud icon I see next to my files in my desktop Dropbox folder?

What is the cloud icon I see next to my files in my desktop Dropbox folder?

Jennlind72
New member | Level 2
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What does the cloud next to a foler mean?  And why can I not access the files in the folder?  I could yesterday

1 Accepted Solution

Accepted Solutions

Daphne
Dropbox Staff
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Hey there @Jennlind72,
 
The grey cloud sync icon next to your files show that they are currently “Online only” using smart sync, so they are not taking space on your computer. 
 
If you’re receiving an error message when trying to open the files with this grey cloud icon, can you try right clicking the file and you should see an option “Smart sync - Local”. Once you’ve applied this and the app has synced the file locally, can you try open the file again and see if the behaviour is still the same.
 
Let me know what you find - Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Daphne
Dropbox Staff
Go to solution
Hey there @Jennlind72,
 
The grey cloud sync icon next to your files show that they are currently “Online only” using smart sync, so they are not taking space on your computer. 
 
If you’re receiving an error message when trying to open the files with this grey cloud icon, can you try right clicking the file and you should see an option “Smart sync - Local”. Once you’ve applied this and the app has synced the file locally, can you try open the file again and see if the behaviour is still the same.
 
Let me know what you find - Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

seandaw
New member | Level 2
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how do i get rid of this

Walter
Dropbox Staff
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Hi @seandaw; how are you today?

 

I'm sorry for the late reply; are you still having issues with this? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    seandaw New member | Level 2
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    Daphne Dropbox Staff
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