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While trying to share, get popup that says "One or more names or email addresses entered are invalid

New member | Level 2

When I try and share a file, I get a popup that says "One or more names or email addresses you entered are not valid."

Have not had this problem before.

Tried sending to one person - worked fine

Tried sending to two people - got popup

 

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6 Replies

Re: While trying to share, get popup that says "One or more names or email addresses entered ar

Dropboxer
Hey there @John12758
 
Could you please clarify if you’re copy-pasting the email addresses individually or in bulk? Have you tried typing in the emails, instead?
 
When you typed in email A (for which you didn’t get the error) and then email B (which is when you got the pop-up message), did you then try sharing with only email B too?
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: While trying to share, get popup that says "One or more names or email addresses entered ar

New member | Level 2

Yes I did.  I tried A&B, which didn't work, A which worked, and B which worked.

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Re: While trying to share, get popup that says "One or more names or email addresses entered ar

New member | Level 2

Copy/pasting in bulk

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Re: While trying to share, get popup that says "One or more names or email addresses entered ar

Dropboxer
Thanks for getting back to me on this, @John12758
 
Since you’re copy-pasting the emails in bulk, could you ensure that there’s a separator after each email (for example, a semicolon)? 
 
For example, could you type in userA@e.mail; userB@e.mail; and then paste the email in like that?
 
Otherwise, could you try copying and pasting them separately? 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: While trying to share, get popup that says "One or more names or email addresses entered ar

New member | Level 2

Great question.  Should have put in picture.  I tried with both commas and semicolons as separators (since that makes a difference is some email apps)

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Re: While trying to share, get popup that says "One or more names or email addresses entered ar

Dropboxer

Just to clarify, are you able to apply the emails now or are you still having trouble, @John12758


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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While trying to share, get popup that says "One or more names or email addresses entered are invalid
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