Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!




Why do recipients of my shared folder get a message that they don't have space in their account?

New member | Level 2

I had upgraded my basic plan to the 2GB plan. I have some files stored in my drop box account which I'm sharing with my friends. But now they are getting messages that there is no space on their dropbox account. Why is that?

1 Reply

Re: Upgraded to 2GB

Hey there @Sunil4,
So I’m guessing that since you mentioned upgrading your account that you’re referring to the Dropbox Plus subscription with 2 TB of space, is that right?
If you are sharing folders with other Dropbox users, then they also need space in their account to be able to accept the shared folder. If you want to share the folder with others so that they can view and download the content if needed, then you can share with a shared link instead as this doesn’t count towards your account quota.
I hope this helps to clarify the matter, let me know if you have any other questions - Thanks!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Why do recipients of my shared folder get a message that they don't have space in their account?
1 Reply
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post