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can't download files from my dropbox

New member | Level 2

I'm trying to download folders from Dropbox to my laptop.
Some have worked but 2 folder won't download.
Any reason why this is happening?
Many thanks

10 Replies

Re: can't download files from my dropbox

Dropboxer
Hey there (@MichaelWeet), you should be able to download the contents of an entire Dropbox folder via dropbox.com, as long as it’s less than 20 GB in total size & it contains less than 10,000 total files. Are you getting any error messages when you’re trying to download these files by any chance Michael? Additionally, are you trying to download the files in question directly from your account or from a shared link?
 
If you need to download a folder that’s larger than 20 GB, then the best way to do so is by adding the files to your Dropbox account & syncing Arrows Counter Clock/White check mark them to your computer using the Dropbox desktop application.
 
Hopefully my message brings a bit of clarity & provides you a useful alternative; please do let me know my suggestion works for you or in case you need further assistance in any way!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: can't download files from my dropbox

Explorer | Level 4

It could also be because you already have the files/folders synced to your computer. Then you won't get the "download button" in the web interface.

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Re: can't download files from my dropbox

New member | Level 2

What I'm trying to do is take the files off Dropbox and save them on a hard drive.
I don't want to lose the files but it seems very difficult to move files from Dropbox to laptop. I'm almost trapped into keeping them in Dropbox!!!

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Re: can't download files from my dropbox

Dropboxer
It shouldn’t be that hard Michael (@MichaelWeet); sorry to hear that you’re feeling this way. Kindly bear in mind that you could still download your files using our website in smaller batches if you wish to avoid downloading our desktop app. From there, you can store them on any other location on your pc/ Mac just as any other file/ folder. 
 
You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Re: can't download files from my dropbox

New member | Level 2

LMFAO  This was the solved answer?  Condescending talk of...."it shouldn't be that hard." [profanity removed according to the Community Guidelines].

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Re: can't download files from my dropbox

Helpful | Level 5

I'm having the same issue and can't download the file using the web interface. I click the download button and nothing happens.

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Re: can't download files from my dropbox

Dropboxer
Hey @Slaine, if you’ve got a bit of spare time, can you please check if that persists across browsers or through an incognito window/ in private browsing mode for you? Can you also try repeating once without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same results after trying my suggestions, I’d appreciate it if you included a screenshot of any error/diagnostic messages you’re seeing in your next reply here, so as to get a better idea of what’s happening.
 
Please let me know your findings here & once you get back in touch with me, we can discuss it in more detail. Until we talk again, have a wonderful rest of your day! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Re: can't download files from my dropbox

Helpful | Level 5

Hi Jane

Thanks for the reply.

Clearing the cache doesn't work, using Google Chome or MS Edge doesn't work.
Trying to download a different file doesn't work.

The error message says "There was an error downloading your file." 

I've checked the browser permissions and other than blocking ads, midi player and pop ups and redirects (default chrome behaviour) everything else inclduing downloads is available.

You'd think that I ought to be able to download my own files, right?

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Re: can't download files from my dropbox

Helpful | Level 5

error.JPGError Message

I've sanitised the file on the image but that's the error being shown.

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