Announcements
Known issues updated. Learn more

default

yes

can't recover files deleted yesterday in shared folder missing restore button

New member | Level 2

can't recover files deleted yesterday in shared folder due to missing restore button, there is no restore button

1 Reply

Re: can't recover files deleted yesterday in shared folder missing restore button

Dropboxer

Hey @wespacdance - welcome to our Community and sorry to hear about this!

 

First off, note that you should be able to restore files that you had edit access to normally since the files were deleted yesterday as you mentioned. Remember that files that you have view-only access to are visible on the Deleted files page, but you won't be to restore them and if that's the case, you'd need to ask the original owner of the folder in question. 

 

 

After clearing this up, I would like to have a better look into this so if you indeed have edit access to those files and the files were just deleted yesterday you should be able to restore them no problem. Could you try another browser and let me know if you see the restore button now?

 

Finally, keep also in mind that if you are not able to restore files via the Deleted Files page you can always try your Events page as well. 

 

I hope this helps and let me know what you find please!

 

 

 

[This thread is now closed. If you have a similar or new question, you can ask here]

 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

can't recover files deleted yesterday in shared folder missing restore button
3,003 Views
1 Reply
2 Likes
Solved! : See solution
Who's talking
Top contributors to this post