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corrupted Office 365 in shared folders

New member | Level 2

We have Dropbox for Business and have been having a recurring ongoing problem with corrupting office files. Files worked on and saved by my collegue (word/exel/ppt) are inaccessable for me from the shared folders on dropbox in my finder window. We run the same version of Office and we both run Macs. As we both need to edit and have access to these files it is becoming a real problem. Have tried trawling the other threads about this issue but didn't find a solution that worked. The preview function works and I can download the file and open it from dropbox website, but I can't open the files from dropbox in my finder window. This is a workable solution but is not what we used to have to do.

 

 

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Re: corrupted Office 365 in shared folders

Dropboxer

Hello @Hannigal - welcome to our Community!

I'm sorry to hear you're experiencing this, let's have a look now.

First off, just to make sure we're on the same page, could you send me a screenshot of any errors you might be getting when trying to access those files within your Dropbox Folder?

While you're at it, have you ensured the desktop app on the affected computer shows 'Up to date' which means you're fully synced?

Let me know what you find and we'll take it from there!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: corrupted Office 365 in shared folders

New member | Level 2

Hi Walter, 

I think I have fixed it for now by deleteing and reinstalling dropbox on my mac. I'm not sure why this would fix it, but if there was a sync issue (which it might have been) it appears sorted.

 

Thanks for getting back to me!

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Re: corrupted Office 365 in shared folders

Dropboxer

Thanks for the speedy update on this @Hannigal; glad to hear it's sorted now!

Feel free to let us know if you stumble upon an issue or a Dropbox question in the future; we're always a post away and happy to help Penguin

Have a lovely Friday and enjoy your weekend too - I hope you won't be having friends for dinner tho... Scream Cat

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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