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Re: download large file using browser fails before end

New member | Level 1

For free accounts, they changed the limit.  I used to be able to DL large files all the time, no problem.  Not now.  Read all the comments.

 

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Re: download large file using browser fails before end

Dropboxer
Dropboxer

Hi Kevin

The file limit is on web. If you use the desktop client you shouldn't have problems to download/upload large files.




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: download large file using browser fails before end

Helpful | Level 5

Kevin, I absolutly agree!  Something changed about 3-4 weeks ago.  Someone says something different they are FOS.  I am a paying customer!  I have had this problem escalated for about 3 weeks.

I have used this service as a trial for about a year and now been a paying customer of a Business account for another year after the tests were successfull.

The majority of our files are simple DVD images.(ISO's).  Not music or videos etc..  These worked just fine for almost 2 years with 0 complaints or issues.  It is now Virtually imposible for us to DL the file over a regular network.  Over a very fast network we can DL the 4.5G iso's in about 7-12 min every time without issue.  If the dl is over 2hrs they will fail virtually 95% of the time.

There was a change!  DropBox DID do something.  We have the same users all over Canada using the same PC's, the same browsers, the same internets and what we have been doing for 2 years now no longer works.

I mean it is pretty simple.  The problem is the support stinks.  I have asked many times....why do you keep asking me the same questions, here is the link that use to work.....TRY IT YOURSELF then tell me why you cannot DL the file.  Three months and they are still asking the same questions and recomending the same things.

Ed, you recomend that the Client is required?...  I am missing something.  I put a file up on the server.  When an end user needs a file I send them a link.  The file should downlowd as it always has.  If DropBox can now longer provide a service for large files just say so.  Maybe if Dropbox NOW has trouble being able to provide this service they could do what other large companies do, build a DL manager into the DL.  As for Marks response, it is not clear whether he is jut being rude and suggesting if you don't like the crappy service you are free to leave, or I am just missing something.  

As Kevin suggested, if your customers are complaining it is not the time to be buligerant, it is time to listen and ask questions and try to help.

 

For the DB support people, It should not be hard to look up my case and find my links. 

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Re: download large file using browser fails before end

MG2 New member | Level 2
New member | Level 2

Yes, had this same problem when downloading using Browser. Ended up clicking on the dropbox icon in the taskbar and then copy the file using Windows explorer works a lot better. The file that I had was 2.1GB and it took only few minutes to complete.

 

 

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Re: download large file using browser fails before end

New member | Level 2

Hi, I got same problem. When I download my zip file from dropbox, it failed to downloaded. I tried approximately 30 times. Then installed desktop application dropbox on mac, still exist problem. really getting angry.  there are  files that more than 1GB and less than 1GB. please can you help me? And you dropbox team. I really appriate it.

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Re: download large file using browser fails before end

Dropboxer

Hey z3r0trust

 
Thanks for getting in touch on the Dropbox Community! 
 
Based on your description, you can't download the folder from the website, since it exceeds the 1 GB in total size. Because this should be resolved once you switched to the desktop version of the application, could you please let me know whether you’re receiving any error messages or unusual behavior? 
 
Just to exclude the possibility of a syncing issue, could you please make sure that you are running the latest stable version of the Dropbox desktop application on your Mac? 
 
Will be awaiting your reply, so that we have this resolved together!
 
Kind regards,
JaneA
 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: download large file using browser fails before end

New member | Level 2
Hi Jane,
My files are smaller than 500MB and I can't download directly from the website. Only files up to 30mb on a connection of 150mbps.
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Re: download large file using browser fails before end

Dropboxer

Hey @JGRESTO

 

Apologies for getting back to you in delay. Are you still experiencing this issue? 

 

Have you tried downloading the file in an incognito browsing window, so as to see whether this helps you resolve this issue? 

 

Please let me know here, I'd be glad to follow-up. 

 

Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
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Re: download large file using browser fails before end

New member | Level 2

I also got stuck trying to download files or folder via the website.

It is quite frustrating as it used to work well in the past.

 

Some suggestions / questions:


1. Where can we find a clear guideline on file sizes and folder sizes downloadable via the website, according to subscribed plans?

2. In any case, shouldn't the user be notified if the file exceeds the limit before starting a transfer, as to not waste time with failed transfers?

3. Similarly, it would be helpful to have information on approximate folder sizes in the web interface, to identify folders that are downloadable via the web platform.

 

 

 

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Re: download large file using browser fails before end

New member | Level 2

Same issue happening for me :(

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