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error " i am sorry !!!! " on my picture

New member | Level 2

Why is my image in dropbox for a long time saying "i am sorry" on the picturego 2.jpg38712093_688071928252056_7053213392483385344_n.jpg

4 Replies

Re: error " i am sorry !!!! " on my picture

Dropboxer
Hey @tunggo, initially, please note that Dropbox doesn’t alter your files in such a way. 
 
For this reason, the first step would be to check if the photos contain this when they are initially uploaded to your Dropbox account
 
Also, ensure if these photos are or are not shared with other users. In the case that they are, it could be that the photos are edited by another user. You can find more info about shared folders here and editing permissions here
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: error " i am sorry !!!! " on my picture

New member | Level 2

Even we are facing the same issue.
While the phots are uploaded on dropbox there wasn't any issues with the photos but, when we download a uploaded photo from dropbox, this 'i am sorry' messege appears on the left hand side lower corner of the photo

Kindly help to solve our issue..

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Re: error " i am sorry !!!! " on my picture

Dropboxer
Hi @Chiraggada, please bear in mind that, as mentioned in my previous post, Dropbox doesn’t edit or alter your files in such a way. 
 
Having said that, could you please check the following:
Finally, @tunggo, I just wanted to loop you back in; were you able to resolve your concern in the end? 
 
Let me know of any updates, peeps!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: error " i am sorry !!!! " on my picture

Collaborator | Level 10

Hi @tunggo and @Chiraggada!

Have you recently checked your computer for malware? A quick Google search for "I am sorry !!!!! jpg" would seem to point to your computer possibly having been infected by a virus.

Just as a safeguard, you could try running anti-virus software and see if that possibly fixes the issue.

Joonas

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