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image files visible in preview but not after I download them to my PC

New member | Level 2

A client sent me 100 image files (tiff and jpg). I could preview them all on dropbox, but after I downloaded them to my Windows 10 PC, many of them were not viewable and would not open in Photoshop or the Windows photo app. I tried downloading them as a batch (zip file) and as individual files with the same result. Has anyone else experienced this and can you please point me to a solution? Thanks.

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Re: image files visible in preview but not after I download them to my PC

Super User II

Sounds like you dont have an appropriate application/viewer on your computer.

Have you tried installing something like GIMP?


 


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Re: image files visible in preview but not after I download them to my PC

New member | Level 2

Thanks, but I am already running Photoshop and I have several other image editors and viewers available (including GIMP). The files in question will not open on any software I have. It is just certain files from a large batch of files I received via file request. Most of the files are fine but others are not. I can preview them all in Dropbox, but some of them don't work after download to my PC. 

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image files visible in preview but not after I download them to my PC
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