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links to files with non English characters will not work

Helpful | Level 6

Is there  a fix for this problem?

all links to shared files redirect to dropbox homepage

20 Replies

Re: raw=1 not working anymore for me

Helpful | Level 6

Hello guys, I'm having the same issue, yesterday the raw=1 stop to woking in some files, so of course it's not bandwidth. I think it could be related with the size of the file name, because when the file name is short it usually works, if its long, usually its not work. 

Could it be a problem that start yesterday?

Best regards,

Bruno.

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> Serious problem in downloading files

Helpful | Level 6

Hello.

yesterday I noiticed than the files with greek characters in file name can't be downloaded :-(

e.g.

there is problem with this file:

https://www.dropbox.com/s/drk2h1vhp8qezu0/%CE%86%CE%BB%CE%B9%CE%BC%CE%BF%CF%82%20%CE%B7%20%CF%80%CF%...

but everything is OK with this file: 

https://www.dropbox.com/s/yrviopw6480fd49/Anarchess.pdf?dl=1

>>> Please notice that everything was OK with exactly the same files with greek names until yesterday.

I have an ebook library with more than 5.000 files (www.openbook.gr) and everything was fine with dropbox file hosting for years now.

Please take care of this problem !

Thank you

Giannis

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Re: > Serious problem in downloading files

Dropboxer
Hey there @Giannis F.,
 
To do a little further investigation into this, I’ve reached out to your email address associated with your Community profile through our Support channel. When you have the chance, please check your inbox and we can continue from there.
 
Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: links to files with non English characters will not work

Dropboxer

Hey there @erezbens - sorry to hear you're having issues with your shared links. 

As I wanted to help as much as I can with this, I found your existing ticket on our system and passed your comments on to the higher level technician that's handling your case to keep all the relevant information under the same place. 

If there's anything else I can do for you, please let me know!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: raw=1 not working anymore for me

Helpful | Level 5

Hi there,

I've noticed the same thing.

I have a website for sound recordings -- the actual audio files are stored on Dropbox and the website just give a presentational layer and search functionality to it, and basically the audio player on the site just uses the ?raw=1 links of the files.

Yesterday a user reported that he is unable to play some recordings. I made tests, and some sound files work, some don't. 

Based on @BrunoGodoy's comment I took a look at the URL length too, and I can confirm that shorter file URLs work and longer URLS don't -- however weird it sounds.

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Re: raw=1 not working anymore for me

Helpful | Level 5

I found a more reasonable explanation, based on this topic: https://www.dropboxforum.com/t5/Files-folders/links-to-files-with-non-English-characters-will-not-wo...

It only affects the files where the file name contains non-English characters.

In my case, some files have Hungarian characters in the file name (such as ő,ö,ü,ó,ú,ű,é,á,...) and they cannot be opened.

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Re: links to files with non English characters will not work

Helpful | Level 5

I experience the same issue, as detailed here: https://www.dropboxforum.com/t5/Sharing-collaboration/raw-1-not-working-anymore-for-me/m-p/354610

Where can I subscribe for updates on the topic? How will I know that you fixed it?

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Re: links to files with non English characters will not work

Dropboxer

Hey there people (@BrunoGodoy & @davidnam) - sorry to hear about this and thanks for your reports!

I have already relayed the details of your problem (shared links not working when containing non-English characters that is) to our engineering team. They're currently, evaluating the problem and working toward a solution.

I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and I'll make sure to update this thread once I have more information to share. 

PS: @davidnam@BrunoGodoy I found your posts and merged them under this thread for visibility - I hope you don't mind. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: links to files with non English characters will not work

Helpful | Level 6

Hi

It's been 5 days since the file-downloading problem started,
any good news for us regarding a fix for this problem?

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links to files with non English characters will not work
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