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macOS Mojave 10.14.5 finder crashes when opening dropbox folder

Explorer | Level 3

I just switched from a pc to mac and I was able to install dropbox v77.4.131 it is working well and syncing all my files. Unfortunately when I try to use the mac application called "finder" to navigate to my dropbox directory it immidately crashes. I have tried unsynching and resyncing my dropbox account and also deleting all the settings files in my ~/.dropbox folder. Neither of these options worked. I did just opt in to the early release program for the new Dropbox desktop app (https://www.dropbox.com/desktopapp) and that is working and I can now at least navigate my dropbox files. Can anyone help me understand why finder is crashing when accessing the dropbox directory?

8 Replies

Re: macOS Mojave 10.14.5 finder crashes when opening dropbox folder

Dropboxer
Hey there @dmcglinn, could you try rebooting your computer and see if that does the trick? 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: macOS Mojave 10.14.5 finder crashes when opening dropbox folder

Explorer | Level 3

I'm embarrased to say that rebooting is what it needed. I hope the bitter IT guy doesn't hear about this ;P https://www.youtube.com/watch?v=mVdUDDpYjj0

This is why it support always asks if you've tried rebooting your computer. Spoiler: Because it fixes 99% of user's issues!! ------------------------------- CREDITS: Writer/Actor/Editor: Adam Bergeron Like this video? Check out more here: http://youtube.com/thebitteritguy Want a t-shirt? Grab one
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Re: macOS Mojave 10.14.5 finder crashes when opening dropbox folder

Dropboxer
No worries, at least this is a sweet ending. Cookie
 
Don’t hesitate to give us a shout if you have any other questions and, in the meantime, have a lovely day ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: macOS Mojave 10.14.5 finder crashes when opening dropbox folder

Explorer | Level 3

Unfortunately it appears the problem with finder is occuring again. Rebooting fixed it again but the problem keeps re-emerging. It is not clear to me yet what is triggering this behavior in finder. Any ideas for what to look for would be greatly appreciated.

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Re: macOS Mojave 10.14.5 finder crashes when opening dropbox folder

Dropboxer

Sorry to hear that, @dmcglinn.

Hmm. thinking face Let's try manually relaunching Finder - maybe that will do the trick. 

  • Save any files that you have open and close all other apps.
  • Click on the Apple icon that's at the top left of your screen. 
  • Select Force quit.
  • Relaunch Finder.

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: macOS Mojave 10.14.5 finder crashes when opening dropbox folder

New member | Level 2

Hi, I'm having the same problem and restarting isn't solving it.

I'm on 10.14.5 and Dropbox won't run, and I cannot seem to access it via the web either.

It is a folder I have been invited to.

Thanks in advance,

Ché

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Re: macOS Mojave 10.14.5 finder crashes when opening dropbox folder

Explorer | Level 3

OP here, and the "finder" app is still crashing. I have never found a solution to the orginal posted problem. 

@czblomfield you should still be able to access the shared folder online if you login to dropbox.com using a browser. That would be a seperate issue if that is also not working. 

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Re: macOS Mojave 10.14.5 finder crashes when opening dropbox folder

Dropboxer

Sorry to hear that you're still having trouble with this, @dmcglinn.

If you'd like, we can try something different: let's attempt to isolate this issue by quitting the desktop app. To do this:

  • Click on the Dropbox icon on your menu bar. 
  • Select your profile picture or initials that are on the right side of the pop-up menu. 
  • Click Quit Dropbox. 

If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the desktop app. 

However, if you don't experience this behavior when the desktop app isn't running, don't hesitate to nudge me. 

As per your concern @czblomfield, from what I understand, this is a shared folder that you were invited to. 

Could you please ensure that you've added the folder in question to your account by navigate to your Sharing tab via the website

Let me know what you find!

 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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macOS Mojave 10.14.5 finder crashes when opening dropbox folder
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