Announcements
Known issues updated. Learn more

default

no

Highlighted

.pdf files are supported but something went wrong.

Explorer | Level 3

Screenshot_2.png

Tags (2)
4 Replies

Re: .pdf files are supported but something went wrong.

Dropboxer

Hi there @Moooo,

If this is a file received in a shared link, please note that the option to download can be disabled in which case, you'll have to contact the sender for more info.

However, as for preview the file, could you please try opening it from another browser or an incognito window? If that doesn't work, could you also try clearing the cache and disabling any third party browser extensions? Maybe that will do the trick. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: .pdf files are supported but something went wrong.

Explorer | Level 3
i even downloaded a new browser → same result incognito window → same result not working clearing cache → Same result disable third party did not work For PDF Still Same Error it only affected MP4 video Now it let me see the play button then →MP4 files are supported but something went wrong.
Reply
Loading...

Re: .pdf files are supported but something went wrong.

Super User II

@Moooo 

I suggest logging a ticket at www.dropbox.com/support with a copy of the link to see if they can work out whats going wrong. You can then track said ticket at http://dropbox.zendesk.com


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...

Re: .pdf files are supported but something went wrong.

Dropboxer

Hey @Moooo

I just wanted to let you know that I was able to find your ticket and have made sure to follow up. Please check your inbox for my latest message and we'll take it from there. 

Looking forward to hearing back from you!

 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

.pdf files are supported but something went wrong.
274 Views
4 Replies
0 Likes
Who's talking
Top contributors to this post