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photos failing to upload

Explorer | Level 3

I am trying to clear some space on my phone so I have been uploading photos onto dropbox. I had no problems at first, but all of a sudden I can only upload 1 photo successfully, if I try to upload more than one it'll upload one and all the other photos will fail to upload. It says upload failed and dropbox doesn't have the permission to read the other files, but it will work if I upload one at a time. I've attempted both manually moving the photos and using the + button on dropbox, but neither work. Is there any way to fix this? 

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Re: photos failing to upload

Dropboxer

Hey there @Buyoung  - sorry to hear about this.

Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? 

On iOS:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”

Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.

On Android:
- Tap the menu icon in the upper-left corner of the screen
- Select "Settings"
- Select “Clear Cache” 

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

If you still get the same error, please send me a screenshot so I can investigate further.

Thanks in advance and happy Monday!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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photos failing to upload
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