"No such file or directory" error?

[emnu2005]

My associate shared a folder filled with CR2 (camera RAW) files with me. I've added the folder to my Dropbox account, and downloaded to my computer. The folder downloads successfully as a zip file, but when I attempt to open I get an "Unable to expand. Error 2: No such file or directory" error. 

I can see the files in my Dropbox account just fine, and I can download them individually without issue. There are 400 of them, though, and I don't want to download one at a time. 

Can anyone help me troubleshoot please? TIA!

[Walter]

Hello @emnu2005; welcome to our Community!

I'm sorry to hear you're having issues while trying to access a zipped folder that was downloaded from our website. Can you send me a screenshot of the exact error you get so I can have a visual too?

Also, could you try another software other than the one you originally used to access this zip file and let me know if you're still getting the same error?

Thanks!

[emnu2005]

I've tried downloading from the file saved in my Dropbox and directly from the link to her Dropbox account (not logged into mine) and get the same error. I've also tried saving the zip file to my desktop and also my external storage (thinking maybe I don't have enough space on my computer to open the file, as I know it's huge - although I don't think that's the problem) and still get the same error. 

I've always only used Archive Utility to unzip files. Can you suggest another program to try?

[Walter · Accepted solution]

Thanks for the visual aid here @emnu2005 - it's most appreciated while it helps narrow down the issue. 

I'm afraid it's exactly as I thought as this issue echoes some similar reports we had recently.

I won't be able to suggest a 3rd party app to un-zip (or un-archive) the zipped folder on your computer but I'm sure you'll get a plenty of results if you run a simple web search. 

Let me know if you have any additional questions; I'll be happy to follow up!

[marshallajonesj]

How is the "Accepted solution" a solution at all? There is no solution provided. Thanks for nothing, Dropbox. 

[marshallajonesj]

Did you ever find a solution? Same issue here!

[Walter]

Hi @marshallajonesj; sorry for the late reply. 

If you're still having issues with this, I'll need to re-iterate that the users affected by this resolved it by using another app to unzip the file. 

You can probably find a free version of a program (app) that offers this feature by using a web search on your prefered web browser. 

Let me know how it goes! 

[umer1]

I'm also experiencing this exact same problem when sharing files with friends using Dropbox Transfer. When they open the zip using default Archive Utility on a Mac, they get that annoying Error 2. 

Individually its fine and works fine on Dropbox itself, so its the way that Dropbox is encrypting the .zip files that doesn't sit well with the Mac OS.

Any help other than finding a new unzipping app would be appreciated!!

[Lady_S]

WINZIP worked for me. Download the free trial and you'll be on your way!

[editingforever]

Yes, winzip worked for me too..Dropbox is extremely unhelpful!!!

Everyone download winzip!